Service Representative Customer

Liana Tarverdyan

*** ******** *** *** #***

Glendale, CA 91204

E-mail: *****************@*****.***

Phone: 818-***-****

Objective

Highly reliable and focused, with an exceptional client service record and strong computer knowledge. I am very Professional when it comes to Essential Duties and Responsibilities. Moreover, I strive to provide exceptional experiences through unequaled standards of customer service and positive interactions with guests, patients, community and staff. I have concepts to a wide variety of professional and nonprofessional audiences. Adopt at working independently or as part of a professional team.

Core Qualifications

Exceptional approach to customer service .Comfortable strategizing, setting working objectives and accomplishing them within deadlines Natural attention to detail, ensuring accurate paper work and processing of all transactions Strong communication skills. I am extremely good with meeting/exceeding sales goals, uncover customer needs through the use of probing techniques and other sales tools, conducting outbound calls, walk- in sources, telephone or in person calls. Fluent in Armenian, Russian and English Experience

Dnata Ground Handling Passenger Service Agent May 10, 2021 – March 5,2022 GAT Airline Ground Support Company Customer service representative April 27, 2021 - June 17, 2021 Matrix Aviation Services Customer service representative May 16, 2019 – March 5,2022 The Beauty Box Packaging January 1, 2016 - April 30, 2019 o Assemble Packaging o Stack And Pile Finished Goods into Containers o Prepare goods for Shipment o Pack Them following a specific set of instructions o Clean and Prepare containers for packing. o Check to ensure containers are damage free o Verify if items pulled out of the package are correct. o Maintain database of packages. o Fill out forms and papers to record measurement, weight, and product count. o Keep track of inventory. o Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks. o Seal and label each container. o Move completed packages for loading. o Load or stuff different products or merchandise. o Count items. o Review packing lists. o Mark and label containers o Seal containers with glue and fasteners. o Tag containers with marking tools. o Ensures that all practices meet applicable legal requirements, policies and procedures.

o Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness and profitability. o Maintains store cash handling records, reports and opening and closing procedures. oReviews merchandise orders and inventory levels for accuracy and consistency. o Implements inventory procedures and inventory control program.

o Demonstrates/Sells products to customers, explaining benefits, features, prices, quality, value and other information, builds the business through outstanding customer service. o Demonstrate the highest level of customer service, mentor the team on service standards Zvartnots International Airport Aviation Security April 21, 2008 – January 13, 2015

controlled and regime zones of the Airport, aircraft, facilities and checkpoints

informed that the airport Aviation Security Service carries out control over

provides airport access passes to all employees

controlled and regime zones of the Airport,

organizes supervision and implementation of the aviation security of departing passengers,

crew members, their hand baggage, luggage, cargo, mail, aircraft facilities,

organizations engaged in aviation business in the Airport regime zones

as well as monitors and video controls the Airport area and passenger & service through security management centers.

Screens cargo using equipment/method designated by customer and according to customer’s specifications. Inspects airline equipment and checks for any unauthorized items.

Performs aircraft monitoring, passenger wanding and gate guarding according to customer’s specifications.

Observes and monitors unit activity and facility surroundings when not performing inspection/validation duties.

Performs all other duties as assigned by management.

Reports to Service Supervisor or Service Manager, depending on size of unit.

Activities overseen by Lead or Senior Lead, depending on size of unit. Certificates

o General Training500 Series

X-RAY MACHINES

o MVXR5000

o Hand Held & Walk-Through

Metal Detectors o

Health & Safety o

Radiation Awareness

o Aviation Security o

Inspector

Qualification

Education

Monte Melkonyan University

(Armenia)

Bachelor’s Degree 2002-

2007

David Hovsepyan 191 (Armenia) High School Diploma 1992- 2002

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