Customer Service Mortgage Loan

Gezahegn Kuma

*********@*****.***

Telephone +251*********

P.O.Box 12638

PROFESSIONAL SUMMARY

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. The following describe me

•Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

•Customer-focused professional with successful 13 year career in Banking sector.

•Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated term loan,mortgage loan, working capital and selling bank product like account opening expertise, including competitive offerings, pricing and market positioning.

WORK EXPERIENCE

Branch Manager May 2017 - Present

Awash Bank • Addis Ababa, Ethiopia

•Accomplished multiple tasks within established timeframes.

•Maximized performance by monitoring daily activities and mentoring team members.

•Kept detailed records of daily progress to identify and correct areas needing improvement.

•Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

•Evaluated employees’ strengths and assigned tasks based upon experience and training.

•Supervised labor costs and departmental expenses to remain in line with budget.

•Applied customer feedback to develop process improvements and support long-term business needs.

EDUCATION

Master of Marketing Management Sep 2016 - Jul 2018

St.Marry University • Addis Ababa, Ethiopia

BA Degree in Accounting Sep 2010 - Jun 2013

Bahir Dar University • Addis Ababa, Ethiopia

Diploma in Accounting Oct 2007 - Jul 2009

Infonet College • Addis Ababa, Ethiopia

SKILLS

Product Management and Branding, Account receivable and payable management, Contract Law, Sales Strategies, Staff Management like Coaching and Motivating, Customer Service and Manage Profitability

PROFESSIONAL CREDENTIALS

•Best Achievement Award

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