DR

DESHAWN REESE

adugem@r.postjobfree.com 816-***-**** Kansas City, MO 64130

Job Objective To use my skills and knowledge to excel within the company. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer service, type 40 wpm, cashier, call center Language English Proficiency

Inbound and Outbound Calling

Adaptive team player

Problem-solving abilities

Call Center Operations

Microsoft Office expertise

High-energy attitude

In-store support

Maximus

Customer service rep

09/2021 - 05/2022

Receive inbound calls regarding COVID-19 vaccine locations Scheduled appointments

Answer general questions.

The Cartwright

Move coordinator

06/2020 - 09/2020

Manage the entire relocation process for military service members Exl

Rescue agent

10/2017 - 07/2019

Receive inbound calls from Allstate members who need roadside assistance Dispatch calls to providers.

Ups

Mail sorter

05/2016 - 08/2017

Sort mail, weigh mail, place correct sticker on mail and send down the line. Time Warner cable

Customer service/greeter

01/2015 - 07/2015

Responsible for greeting customers upon entry

Listen attentively to customer questions to ensure a positive customer experience

Assist customers with product questions and provided product demonstrations to help customers make informed decisions Access computer system to look up customer information Provide customers with DTA product and receipts

Church's chicken

Cashier

01/2013 - 03/2015

Received customer orders and processed payments quickly and accurately Prepared food orders and reviewed order tickets to ensure the correct assembly of meals

Cleaned the dinning area as well as the bathrooms to maintain a sanitary environment

Summary

Skills

Experience

Responded to customer complaints promptly and professionally, using conflict resolution skills to satisfy customer needs Excelsior Springs technical High

High School Diploma in General

03/2006

Education and Training

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