Customer Service Shift Manager

ASHLEY HERNANDEZ

**** **** ** ** *******, NM ****4 · 575-***-****

***.********@*****.***

Experienced sales supervisor is seeking to obtain a career and customer service relations and utilize my professional experience and skills to become a great asset to a fast pace, growing company or corporation.

EXPERIENCE

AUG 2017 – JAN 2019

SHIFT MANAGER, TACO BOX

Prep refrigerators for day-to-day use, operated cash register when the urgency arose, filled back stocks from the warehouse when the shelves are out of stock, made customers feel appreciated and valued and took part in routine meetings with staff.

AUG 2017 – DEC 2018

DISHWASHER, fatboy’s

Cleaning and prepping the of job site, clean work areas, equipment, and utensils. Responsible for closing the store and completing night shift duties and tasks. Operate the dishwasher per guidelines and procedures.

APRIL 2011 – JAN 2014

SHIFT MANAGER, MCDONALD’S

Ensured all employees received a break/lunch and provided coverage when needed. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies. Keeping track of inventory and making sure every area is fully stocked. Delegating responsibilities to staff members and ensuring they complete them accurately and efficiently.

EDUCATION

DECEMBER 2013

NAIL TECHNICIAN CERTIFICATE, clovis community college

MAY 2013

HIGH SCHOOL DIPLOMA, clovis high school

SKILLS

Management skills

Teamwork

Scheduling shifts

Time management

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