Post Job Free

Resume

Sign in

Customer Service Store Manager

Location:
Cedar Rapids, IA, 52405
Posted:
January 04, 2023

Contact this candidate

Resume:

BEV WITMER **** **st STREET LANE

VINTON, IA *****

319-***-****

OBJECTIVE:

To obtain a challenging, hands-on career which utilizes my strongest skills consisting of organization, accuracy,

honesty, loyalty, time management and dependability, to improve job satisfaction.

SUMMARY OF QUALIFICATIONS:

Managerial skills, good communication skills, and typesetting are some of my qualifications. Typing, answering phones, greeting the public, delegating and problem solving are among some of the details. I have a good knowledge of managing people and projects and also a quick learner.

WORK EXPERIENCE:

6/2022 to present – FLEET FARM, Cedar Rapids – logistics lead

Sort truck freight Oversee freight crew Purge stockroom Bin overstock into stockroom

5/2019 to 6/2022 – JOANN, Cedar Rapids – store manager

Customer service Metric monitoring/raising bar Hiring, training Stocking, cashiering

Monthly safety meetings/audit compliance Seasonal resets, POGS, building fixtures Scheduling

6/2018 to 5/2019 – COLLECTORS JOURNAL, Vinton – sales

Wide range of office duties, emails, MS word, excel programs, answering phones, copies, creating ads, selling ads

11/2016 to 6/2018 – ADVANTAGE SOLUTIONS, Ohio – merchandiser

Merchandise product in my area of 23 stores

7/2016 to 12/2018 – TARGET OPTICAL, Waterloo – optical team lead/optical team member

Was manager of optical department then stepped down to an optical associate

4/2012 to 7/2016 – MICHAELS ARTS AND CRAFTS, Coralville – store manager /assistant 6 months Cedar Rapids

Customer service Metric monitoring/raising bar Management development/meetings KPIs

Hiring, training, Audits Stocking, cashiering Monthly safety meetings/audits Evaluations

Overseeing classroom, framing, floral Seasonal resets, POGS, building fixtures Scheduling

9/2010 to 4/2012 – FEDEX OFFICE, Cedar Rapids – center manager

Customer service Printing documents Collating, binding Scheduling Hiring

Monthly goals-POM, SQI, VOC, PNS

7/2006 to 9/2010 – FARM STORES, 9 locations – assistant supervisor

Customer service Added safety manual training-fire extinguishers, pallet jack, accident forms, forklift

Responsible for interviewing/hiring Raising levels on store appearance through my aisle maintenance program

Communicating with buyers, owners about merchandise, customer issues, policies Create monthly endcap list

Trained 8 new store managers Ran stores in absence of manager Evaluations Ad signage

Year end inventory prep/coordination Act as a liaison between the office, stores and warehouse Merchandising

Created brainshark training quizzes for various aspects of customer service, phone etiquette, selling, accidents, lifting

3/2003 to 7/2006 – MICHAELS ARTS AND CRAFTS, Cedar Rapids – assistant store manager

Customer service Hire/train/schedule associates Roll up info for district manager Audits

Associate file maintenance through computers, time clock system, files Evaluations, raises KPIs

Planograms, stock merchandise, price changes Work with event coordinator to build classes and income

EDUCATION:

Kirkwood Community College, working on A.A.S. degree in Management and Small Business Certificate. Also took a year in accounting and computer classes. Took assorted word, excel, access courses through Iowa Electronics.

SKILLS:

I’m a self-starter. I enjoy working with others or alone. I can handle multiple tasks assigned with minimal help. I’m always thinking of more creative ways to get the job done better and faster.

INTERESTS:

I collect Precious Moments. I enjoy photography, flower gardens, computers, my dogs, and learning new ideas. Completed Master Gardener training in 2017 and now oversee a community garden in Benton County and help Linn County with many projects including WGF.

REFERENCES:

They are available upon request.



Contact this candidate