Service Specialist Customer
Resume:
Michael Wolf
Westerville, OH *****
*************@*****.***
Summary
Top craft repairman for many years. Career ending at AT&T, would like to work with new company in new state
Skills
Data evaluation
Schedule mastery
Process optimization
Project management
Customer relations
Conflict mediation
Problem Resolution
Courteous demeanor
Technologically savvy
Experience
September 1995 - Current
AT&T - Westerville, OH
Customer Service Specialist
Major cable repairman, fiber splicer/repairman. Business residential install/repair ds-1 ds-0 repairman
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Set up and activated customer accounts.
Education and Training
June 1984
Northridge Hs Ohio
High School Diploma
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