Shift Manager Customer Service

Contact No. 931-***-****

Mail id. **************@*****.***

Address. Vill. Simoli, PO. Tarikhet

Distt. Almora, Uttarakhand (263663)

Country. India (+91)

Highlights

• Revenue generation.

• Employee relation.

• Inventory control.

• Hospitality and Happiness.

• Achieve perfect customer

satisfaction levels.

• Training and talent

development with creativity.

Skills

• Flexibility.

• Integrity.

• Motivational leader.

• Resourceful problem solver.

• Team work.

• Organizational.

• Excellent customer service.

Interest

• Hospitality Services

• F&B Service

• Interact with people.

• Alcoholic Beverages.

• Cooking.

• Watching movies.

Bhupendra Singh Rawat

Restaurant Manager

Enthusiastic and hard-working Team Player with leadership quality and a winning attitude desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Savvy marketer with track record of improving revenue and increasing customer satisfaction. I want to be a best career in hospitality industry, eager to work in a professional environment with sincerity, dedication and grow along with organization.

Job Profile

• Take responsibility for the bar setup & store pickup of the Bar.

• Prepare drinks, cocktails, pour beer and serve to guest.

• Make area neat and clean.

• Coordinate the operation of the bar during

scheduled shift.

• Maintain high standards of quality, hygiene, health and safety.

• Ensure quality service and high customer satisfaction.

• Responsibility to run day to day operations.

• Boost morale toward the goal.

• Follow the standard operating procedure laid down by the company.

• Responsible for suggestive sale and up sale.

Work Experience

• Bar Tender (Manforce).

JW Marriott Marquis Doha Qatar (Champions Sports Bar). 1st November 2022 to present. (Short Term For FIFA Fest).

• Assistant Restaurant Manager.

Duty Free Courtyard Noida (STR8P Hospitality).

21st July 2019 to 20th March 2020.

• Shift Manager.

Massive Restaurants Private Limited Gurugram.

2nd September 2013 to 19th July 2019.

Shift Manager (January 2016 to July 2019).

F&B Supervisor (June 2014 to December 2015).

Senior Steward (September 2013 to May 2014).

• Bar Tender

Radisson Blu Dwarka New Delhi.

27th February 2012 to 30th June 2013.

• Industrial Trainee

Clark’s Exotica Hotels & Resorts Bengaluru.

5th October 2009 5th March 2010.

Professional Qualification

Qualification Institute & University Year

Degree of Bachelor in Hotel

Management and Catering

Technology.

Amrapali Group of Institutes under

Uttarakhand Technical University.

2008 to 2012.

Other Qualification

Bar Management. Food and Beverage Academy Delhi.

2011 (Thre Months).

Computer Application. National Institute of

Computer Education

Ranikhet.

2007 (Thre Months).

Educational Qualification

Qualification School Board

Highschool (10th) P.V.I.C. Tarikhet Uttarakhand.

Intermediate (10+2) P.V.I.C. Tarikhet Uttaranchal. Personal Details

Father’s Name. Mr. Madan Singh Rawat.

Date of Birth. 24 MAY 1989.

Languages known. Hindi, English.

Temporary Address. Delhi.

Marital status. Married.

Gender. Male.

Nationality. Indian.

Blood Group. B Positive.

Declaration:

• I hereby declare that the above statement made by me is true to the best of my knowledge & belief.

Place (Bhupendra Singh Rawat).

Date:

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