Transportation Associate, Customer service experience

PROFILE

Customer-focused support professional offering versatile skills in customer service, office support with a vast knowledge in document handling, filing, research, quality control and Microsoft Office programs. Strong analytical abilities with billing, insurance, legal and mortgage systems. An adaptable problem solver that can work independently or on a team and exceeds expectations with a moderate proficiency in Spanish. Able to multi-task, easily trainable and capable of meeting tight deadlines without compromising quality.

CAREER HIGHLIGHTS

AMAZON, Charlotte, NC 2021-Present

Transportation Associate

Complete trailer check ins and communicate with internal departments based on fluid needs.

Audit trailers in the yard and correct errors

Perform Hosler moves in the yard and assist fellow drivers when needed

AMAZON, Concord, NC 2019-2021

Warehouse Associate

Scan packages to pallets or small packages to gaylords while maintaining high scan rate.

Sort small envelopes to correct bins.

Train new hires on correct scan and sorting procedures.

THE LASH GROUP, Charlotte, NC: 2017-2019

Seasonal Benefit Verification Specialist

Verify insurance benefits for patients prescribed on Oncology medications Emplicitii.

Data entry for the patients’ benefits information into Patient Plus or Salesforce.

Subject matter expert to help coworkers that need assistance with verifications.

RICOH: RoundPoint Mortgage, Charlotte, NC 2015-2017

Records Management Specialist

Scan and index mortgage documents, borrower mailings and upload Accounting paperwork, such as Accounts Payable checks.

Research loan numbers and create files for each set of documents.

Assist with special projects as requested by management.

LPL Financial Account, Charlotte, NC 2014-2015

Technology Specialist I

Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling incoming insurance policy paperwork.

Maintains optimal machine performance by correcting simple machine problems with scanners and printers (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine error codes.

Maintains skill level by scoring at a rate of 90% or higher on the Black and White Print Specialist Skill Review.

EDUCATION

CATAWBA COLLEGE, Salisbury, NC May 2007

B.A. in English, Concentration in Creative Writing

CENTRAL PIEDMONT COMMUNITY COLLEGE, Charlotte, NC 2014-2015

Awarded a scholarship for the Healthcare Information Technology Support Staff Program and successfully completed the program.

SKILLS

Volunteer at Presbyterian Hospital in the Employee Health and ICU departments since April 2012

Advanced in Microsoft Software Applications as well as PeopleSafe and Work Force applications

Moderate proficiency in Spanish

Tier I level computer hardware and software troubleshooting.

Basic Medical Terminology proficiency

Type 55+ WPM

Cyonna Hallums

970 Plaza Walk Drive, Charlotte, NC 28215

Personal: 704-***-**** * *********@*******.***

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