Assistant Office Administrative
Resume:
Joycelyn C. Lewis
**** ********** **. ******** ** 75149
*************@***.***
Objective
To obtain a challenging position in a corporation that will utilize my analytical problem solving, administrative and customer service skills with the opportunity for advancement based on exceptional performance ability.
WORK HISTORY
Texas Press Clipping Bureau
Assistant Office Manager Dallas, TX
2016-Present
Maintains records by defining procedures for retention, protection, retrieval, transfer and disposal of records.
Maintains equipment by planning equipment procurement and maintenance; evaluating products, service and warranties.
Accomplishes project result by communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction; updating media plans.
Enhances department reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Reliance Standard Life Insurance Saint Louis, MO
2011-2015
Pre-Sale Specialist
Perform task related to all aspects of pre-sale, new business quoting and follow-up.
New request for proposal set-up and tracking
Prepare rates in rating system
Generate proposals and forward to brokers/clients
Collaborate with sales rep on rates.
Provide support on rates, renewals and quotes to the broker/client
Spartan Staffing
Saint Louis, MO
Staffing Specialist 2010-2011
Conduct interviews with viable candidates and assess skills, abilities, and work history.
Enter applicant information into computer database in timely manner.
Verify and obtain reference and work history information from prior employers, and educational organizations. Administer and score tests given to applicants
Follow up on each client order to confirm employee arrival and customer satisfaction
Follow up on any unfilled orders, determining any potential services we can offer to accommodate particular situations.
Establish and maintain all clients/applicants files
Ensure timely and accurate work order entry.
Perform service calls to clients for additional business. Market available employees to clients.
Hartford Life Insurance
Saint Louis, MO
Supervisor/Quality Analyst/Sold Business 2005 -2009
Lead quality initiatives at all levels and complexities
Evaluated and completed reviews/reports for staff completeness, accuracy and documentation
Maintained procedural documentation
Assisted field personnel to maintain existing book of business
Act as Subject Matter Expert for sold case quality process
Lead efforts to implement quality process/workflow designs and improvements
Conducted research on decreasing quality trends and share findings with management and discuss possible solutions
Ensured that new associates are trained on functions of their positions and trained experienced staff on new process and procedures
Took ownership for decisions and project outcomes
Assisted in presenting/creating training material
Hartford Life Insurance
Dallas, Texas
Account Specialist /Pre-Sale/Sold Business 2003 -2005
Received request for proposals and rated in Hartford systems
Provided support to broker/client regarding benefits, rates, renewals, and quotes
Served as primary contact for Producer/Broker on sold business, including initiating collection of all case installation information
Loaded policy information, produced booklets, endorsements, and riders for new business and added lines of coverage
Coordinated enrollment activities for sold cases
Communicated key issues and assisted team members and management for ongoing business continuity
Assisted on workflow improvements for team and management staff
Aetna Healthcare
Broker Liaison/Administrative Assistant Arlington, Texas
2001 -2003
Created sales presentations for established business accounts
Provided QFE codes and sequence number for products to be accurately input into Aetna systems
Assisted Brokers/Producers with questions regarding benefits, rates and renewals
Distributed, organized, prioritized and responded to mail inquiries for 15 Small Group Account Managers
Provided excellent customer service via phone to customers, responded to routine questions, took accurate messages and re-routed calls when appropriate for Small Group Sales Department
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