JACOB WOODY
Online & over the phone technical & customer support
Universal City, TX 78148
********@*****.***
Your friendly neighborhood IT guy ; Multiple years of experience with servicing customers in various fields have enabled me to fulfill just about any customer service position. I am also very tech savvy
& have lots of experience with all kinds of electronic devices & software. Because of this, I am also a quick study for new technology.
Work Experience
Customer Service Representative
Alorica - Universal City, TX
October 2020 to November 2022
Over the phone customer service for personal banking Parcel Delivery Driver
Scoobeez, Inc. - San Antonio, TX
July 2019 to October 2020
Amazon Delivery Driver
Online & over the phone customer support
TaskUs - San Antonio, TX
February 2019 to May 2019
Customer service for online advertising
Online tech support
TaskUs - New Braunfels, TX
November 2018 to February 2019
Online tech support
Caterpillar
July 2018 to August 2018
Shertz, TX
Duties: Wrapped finished products
Material Handler
O'Reilly Autoparts - Selma, TX
April 2018 to July 2018
Duties: Scan & load totes onto pallets for shipping Driver/Deliverer
Instacart - San Antonio, TX
October 2017 to April 2018
Duties: Shop for & deliver products ordered by customer via mobile app Sales Associate
Petco - San Antonio, TX
August 2017 to October 2017
Duties: restocked product, ran cash register, &assisted customers Rideshare Driver
Uber - Las Cruces, NM
October 2016 to April 2017
Duties: Pick up & transport customers to desired/designated location via mobile app Technical Support Chat Advisor
Volt Workforce Solutions - Las Cruces, NM
January 2015 to December 2015
Duties: Assisted customers, via online chat, with troubleshooting electronic devices United Parcel Service
July 2010 to April 2014
DFW International Airport
Duties: Loaded & Unloaded parcel trucks.
Sales Associate
Walmart - Grapevine, TX
August 2011 to November 2011
Duties: restocked products on shelves & assisted customers Driver Helper
United Parcel Service
September 2009 to January 2010
DFW International Airport
Duties: Delivered packages to businesses and homes Seasonal Position
Cashier
ExxonMobil - Keller, TX
September 2007 to January 2008
Education
High School Diploma
Keller High School - Keller, TX