Kendra Semis

Riverside, CA adugaz@r.postjobfree.com 626-***-****

EDUCATION

California State University of Long Beach/ Long Beach, CA Expected May 2023 Masters of Science in Gerontology

University of Nevada Las Vegas/ Las Vegas, NV May 2019 Bachelor of Arts in Criminal Justice

Mount San Antonio College / Walnut, CA Jun.2017

Associate of Arts Liberal Arts and Sciences, Social & Behavioral Sciences Emphasis WORK EXPERIENCES

California State University of Long Beach- OLLI Program Aug.2022/Current Student Intern

● Responsible for creating advertisements to drive traffic to our Facebook page.

● Responsible for creating a safe environment for older adults to express their concerns, ask questions, and provide feedback to better improve our program.

● Provide meetings and volunteer openings for members to engage amongst each other and within the community.

● Partner up with members of the program to better improve how we engage with older adults within the community and within our program as well.

● Work closely with the marketing team on strategies to help implement engagement within adults who show signs of anxiety, depression, and early stages of dementia and or Alzheimer's to improve their overall socialization.

● Create projects, google sheets, spreadsheets, and PowerPoints with the executive director, questionnaires and or surveys to ask individuals so we know what is working and what is not.

Amazon Fulfillment Center Aug. 2020/Current

ICQA Associate

● Assist with ensuring all items are accurately accounted for in each bin to avoid losing customer’s orders and to overall keep track of inventory.

● Support other sections such as Pick, within the department to ensure inventory is correct and the correct items are being processed correctly for the next step.

● Create andons for items that are damaged, suspected theft, unsafe to count, and broken sets.

Aria Resort & Casino Oct. 2019-Mar.2020

Front Desk Representative

● Provided exceptional customer service by checking in guests, ensuring rooms are prepared beforehand, and explaining the promotions we had for the time being of their stay.

● Up-sold guests to different rooms of different sections within our hotel such as, Sky Suites, Tower Suites, and the Resort Club Lounge experience.

● Accountable for ensuring my till is correct, and I am not overcharging or undercharging any guests.

● Provided guests with tourist areas to visit on the strip along with deals that are in our casino, and sister casinos as well.

● Responsible for helping guests via phone with their reservations regarding adjustments, cancellations, making new ones, and taking forms of payment. American Eagle Outfitters Nov.2018-Jan.2019

Staffing Supervisor

● Recruited and interviewed possible candidates for part-time and seasonal positions.

● Supervised and oriented new employees to store policies, practices, and conventions.

● Professionally addressed questions and any concerns associates and customers had.

● Accountable for preparing schedules for employees and managers.

● Reviewed weekly payroll, including verification of time cards to ensure accuracy

● Ensured the forecast weekly ordering into the online system (BOSS), and verified receipt of shipment.

● Acted as Leader of the Day (LOD) and was responsible for assigning floor staff to create an environment where customer assistance and flow is adequate at the register, on the floor and within the fitting rooms.

Victoria’s Secret Nov.2017- Oct. 2018

Sales Support & Generalist Associate

● Greeted customers and assisted them in shopping for the newest styles.

● Worked as a sales support specialist on all beauty item needs, including perfumes, body sprays, lotions and makeup accessories.

● Adhere to customers who needed help in the fitting rooms with multiple styles and sizes.

● Responsible for stocking, doing go-backs and cleaning areas as required.

● Escalated any issues that were beyond my accessibility to help customers to the manager in charge of running the floor.

Contact this candidate