Resume

Front Desk Customer Service

Location:

Houston, TX

Posted:

January 04, 2023

Contact this candidate

Resume:

DOUGLAS OKWU

**** ******** ******* **. *** #****

Houston, Texas 77042

832-***-**** adugar@r.postjobfree.com

OBJECTIVE

In applying for a position at, Accenture, I aspire to become an integral asset to the branch. I expect to achieve this by using the wealth of experience accumulated over the 5 years I have spent in the hospitality field and combining it with my customer service skills to provide the best experience possible to those around me.

SKILLS & ABILITIES

I have skills that make me a high-quality candidate for the position:

Able to problem solve and maintain calm during times of critical need.

Reliable team member with effective communication skills.

Excellent customer service and exceptional time managed skills.

Self-motivated and aptitude to learn.

Always prompt and schedule oriented.

Basic knowledge of Microsoft office – PowerPoint, Internet, Excel and Outlook.

EXPERIENCE

Chinese Community Center, Houston, TX

Front Desk Call Operator (September 2019 – August 2021 )

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Exceeded call speed, accuracy and volume benchmarks on consistent basis in top 10% percentile consistently.

Educated clients on how to navigate company systems and work within established frameworks to obtain desired service.

Prepared, Completed and processed customer account forms and database changes.

Evaluated customer account information to assess current issues and determine potential solutions.

Beloved Care Taker, Houston, TX

Senior Care Taker ( February 2019 – August 2020 )

Worked as dispatch which coordinates with an inter-disciplinary team to provide care to seniors and provide scheduled pick ups and deliver participants to providers

Safely transport vulnerable elderly from home to appointments and PEP center

Preformed front desk duties like answering the phone, recording and documenting transactions, placing orders for rental equipment, keying orders into computer, filing and sorting mails and emails.

Arch Transportation, Houston, TX

Supervisor and Head Dispatcher (January 2017 – July 2018)

Assisted in managerial duties, including training eight new employees, overseeing traffic control of resident and visitor vehicles, handling money collection from party events, and responsible for safe-handling and transportation of large quantities of money.

Effectively communicated with team to promote respect and enhance customer satisfaction.

Served guests in friendly manner and provided customers a personalized and efficient service.

Community Service at Memorial Hermann, Houston, TX

Transporter/Dispatch ( May 2016 – January 2017 )

Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.

Transferring specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.

Sanitize transport vehicles to reduce risk of infection to patients

Amazon Logistics, Houston, TX

Package Delivery Associate (October 2018 – August 2019 )

Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandises, and other items in a safe and timely manner.

Displaying strong customer skills and the ability to remain polite and professional conversation when interacting with customers.

Ability to operate small and heavy machinery such as fork lifts to load and unload heavy objects; while using kiosk, tablets and computers to document daily deliveries.

EDUCATION

SHARPSTOWN HIGH SCHOOL (May 2014)

High school diploma

HOUSTON COMMUNITY COLLEGE (May 2021)

Associate Degree in Science

COMMUNICATION

I work closely with the management on day-to-day operations so tasks are done efficiently.

I am fluent in English, Yoroba and Igbo.

REFERENCES

TOM OKONO

General Manager, Arch Transportation

832-***-****