KEYONIA CARTER

*** ****** **. *** *** Biloxi, MS 39532 228-***-**** adug9f@r.postjobfree.com

WORK EXPERIENCE

MISSISSIPPI DEPARTMENT OF HEALH(EARLY INTERVENTION)

Service Coordinator April 2022-present

Coordinate/Maintain a First Steps caseload of children/families as assigned

Coordinate the Intake process so that eligibility determination and Initial IFSP is completed within 45-day timeline

Coordinate ongoing services so that services are delivered to children/families in a timely manner (as defined by DESE)

Maintain families/child’s electronic record and hard copy record of supportive documents

Review electronic records including: Child/family information, income, Medicaid & Private Insurance information, scheduled meetings, IFSP and all Reviews, Case notes, & all other information as directed by DESE

Review hard copy records including: appropriate Notice and Consents, Letters of Notification, Release of Information forms, Evaluations & Assessments, Medical Collateral, and Correspondence

Review to ensure that all IFSP’s are written to meet the DESE standards

Establish clear and courteous lines of communication with families, service providers, and outside agencies

BACK BAY MISSION, BILOX, MS

Emergency Assistance Case Manager September 2019- February 2022

Maintain a personal network with other social service providers in the community.

Conduct the initial assessment with the applicants seeking the service of the Emergency Solution Grant Program.

Enroll clients in ESG after verifying and documenting that program participants are qualified.

Utilize all ESG eligible activities- develop and maintain individual service plans and agreements with homeless or at-risk clients who are enrolled in the ESG program. Case management activities may include the arrangement, coordination, monitoring, and delivery of services related to meeting the housing needs of the program participants and helping them obtain housing stability.

Assess the needs and resources of other at risk or homeless clients identified who we are unable to serve and assist them in accessing those forms of aid for which they may qualify and linking them to other appropriate available resources.

Work, in cooperation with other casework staff at Back Bay Mission, to provide support and direct assistance to all homeless persons through the Mission’s other Emergency Assistance resources.

Maintain timely detailed statistics and client case records as required by Back Bay Mission and Mississippi Home Corporation in the Homeless Management Information System,

Generate program reports as requested and in compliance with program requirements and policies.

MISSISSIPPI DEPARTMENT OF HUMAN SERVICES, BAY ST. LOUIS, MS

Family Protection Worker, April 2017 – August 2019

Assist families and individuals in planning and in securing appropriate services related to their social, medical, financial, legal, childcare, home management, and emotional needs

Assists and guides families applying for or receiving support with emphasis on current or potential readiness for training and employment or individuals with the family group under the supervision of a professional social worker supervisor.

Professionally address any issues of neglect, abuse or exploitation in the home

Investigative process of reports of neglect, abuse or exploitation of children

Appear and testify in Youth Court, Chancery Court, and Circuit Court when subpoenaed

Keep records and prepare reports concerning visits with clients.

Documents activities and time spent with clients in the case file

Assists in implementing permanent plans developed by social worker supervisors and social worker staff

Traveling to visit and transport clients

MISSISSIPPI DEPARTMENT OF HUMAN SERVICES, BAY ST. LOUIS, MS

Social Work Aide, Aug 2016 – April 2017

Transport clients to appointments and scheduled events.

Keep records and prepare reports concerning visits with clients.

Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Supervise parental and sibling visits

Collect fingerprints and other information for background screenings

COMMUNITY DEVELOPMENT INSTITUTE, GULFPORT, MS

Teachers Assistant/ Program Aide, Apr 2015 – Sep 2016

Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

Discuss assigned duties with classroom teachers to coordinate instructional efforts.

Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.

Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.

Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.

Establish and enforce rules for behavior, and procedures for maintaining order.

LOWE'S, GULFPORT, MS

Customer Service Representative/ Cashier, Jul 2013 – Sep 2015

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Solicit sales of new or additional services or products.

Supervise others and provide on-the-job training.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

EDUCATION

UNIVERSITY OF SOUTHERN MISSISSIPPI, LONGBEACH, MS

Child and Family Studies, May 2016

MISSISSIPPI GULF COAST COMMUNITY COLLEGE, GULFPORT, MS

Associate of Arts, May 2014

GULFPORT HIGH SCHOOL, GULFPORT, MS

High School Diploma, May 2008

ADDITIONAL SKILLS

Proficient in Microsoft Office: Excel, Word, and PowerPoint

Excellent written and oral communication skills

Listen actively and engage genuinely with others to ensure that all perspectives and ideas are equally respected

Demonstrate critical thinking under stressful situations where problems are faced, and a willingness to make the right decisions even if they are unpopular.

Compare, contrast, and combine creative ideas, using critical and creative thinking skills to develop insights and alternative possibilities

Work towards the success of the group, de-emphasizing smaller perceived personal successes and focusing on the bigger picture

Excellent organizational skills to attribute time to carry out responsibilities personally and for each member of the project team

Follow institutional rules, processes, and practices always to support company’s quality management procedures

Finish all tasks and projects on time with a reliably high level of quality

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