Customer Service Representative
Resume:
Judith Naffziger-Wlezien
***** ******* **** * ** Aliso Viejo, CA 92656
adug8g@r.postjobfree.com
CUSTOMER SERVICE PROFESSIONAL
Profile
More than 5 years’ successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, maintenance and store schematics, sales staff support, and planning/implementing proactive procedures and systems to avoid problems.
Possess solid computer skills and excellent commication skills.
Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, and Quickbooks.
Maintaining loss control, shrink prevention, inventory regulation of food and temperature control.
Safety prevention and safe food handling procedures: performs variety of tasks
Ability to train, motivates, and supervises customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Planned ornate catering and special bakery orders, specialized and trained to operate slicers, other equipment, trained food preparation of hot ovens, making sandwiches, wrap and package products for commercial sales.
Synopsis of Achievements
Increased customer sales with prompt and courteous service.
Utilizing persuasion, mediation, training skills to help establish strong public relations.
Proactive planning led to notable increase in morale in all departments.
Created customer satisfaction, drastically reducing potential problems.
Employment
Ralph’s Grocery Store
2005- Present
Customer Service Representative
Work with sales professionals providing a high level of customer service.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solving customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Playtime Pre-school
1990 - 1995
Pre-Kindergarten Teacher
Worked with .small 4-5 year olds teaching reading, writing, basic language and phonetic development.
Instrumental in igniting language and speech development on multicultural and bi-lingual basis.
Education
California State University of Fullerton
Bachelor of Science
1996
Saddleback Junior College
Associate of Arts in Liberal Arts
References Furnished Upon Request
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