Sheila Douglas
**** ********* *******, ***. ****
Dallas, TX 75287
***********@*****.***
SKILLS AND QUALIFICATIONS
** ** ******** ******* ********** and resolution
● Effective team player with ability to work with various internal departments
● Excellent communication, negotiation & trouble shooting skills
● Strong ability to prioritize tasks and adhere to deadlines under pressure
● Proficient knowledge of MS Office tools
● Ability to type 40 wpm with 5000 keystrokes per hour
● Strong ability to build lasting relationships
● data entry experience within office settings
EXPERIENCE
Aspira
September 2019 - Present
Customer Service Representative
● Problem resolutions with participant account
● Trouble shoot website issues with participants
● Update participant's profile information
Dallas County Elections
April 2019 - July 2019
Data Entry Clerk
● Data entry multi-tasks
● problem resolutions with voters
● Prepare voter packets for the elections
CVS Distribution Center
March 2017- Oct 2018
Order Picker
● Manages pick ticket orders.
● Pulls warehouse items from the shelves based on number, size, colour, quantity, and quality requirements.
● Ensures that orders are accurate.
● Operates handling equipment
● ensures safety regulations are followed
● Packs warehouse orders as necessary
● Operates scanners so that the proper order is picked and inventory is managed accurately
● Performs other general warehouse duties as needed
● Ensures warehouse goals are met
● Maintains a high level of health and safety standards Sept. 2012- February 2017
HEARTS OF ANGELS HOME DAYCARE
Director/Owner
● Supervise and monitor the safety of children
● Prepare meals and organize mealtimes and snacks for children
● Help children keep good hygiene
● Change the diapers of infants and toddlers
● Organize activities or implement a curriculum that allow children to learn about the world and explore interests
● Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
● Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
● Keep records of children’s progress, routines, and interest June 2011 – March 2012
GROUP MANUFACTURING SERVICES
Customer Service Representative
● receive incoming calls, high calls
● met with customer in person upon appointed times
● provide information about products
and services, to take orders or cancel accounts
● obtain details of complaints.
● Resolve customers' service or billing complaints
● performing tasks such as exchanging merchandise, refunding money, and adjusting bills. HARRIS HOTELS
Jun 05, 2004 - Jul 09, 2009
Breakfast Bar Hostess/Housekeeper
● Prepared breakfast
● greet customers at breakfast bar
● Dusting and polishing furniture and fixtures.
● Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks.
● Maintaining a clean and sanitary kitchen area.
● Making beds and changing linens
● Washing windows
● Vacuuming and cleaning carpets and rugs.
DALLAS CASA
02/01/98 - 4/27/2002
Administrative Assistant-Assistant to Community and Human Resources Director and Executive Directive.
● Prepare volunteer/guardian ad item seminars
● maintain files within office
● office tasks such as scheduling,dispatching transportation
● maintain answering calls incoming and outgoing
● scheduling board meetings with board of directors
● maintain check tracking deposits
● Research and analyze transactions
● Data entry multi-tasks
● problem resolutions with customer