Evangeline Lara

Harlingen, TX *****

adug64@r.postjobfree.com

+1-956-***-****

Work Experience

Medical Transfer Agent

Quantum 3 Media LLC

October 2022 to Present

I assist customers by transferring them to licensed medical agents so that they can review their Medicare and Medicaid plans and to find more of what they have and what they can get. Customer Service Representative

TeleTech (BCBS)

October 2022 to December 2022

I worked with Blue Shield of California and assisted customers of signing up with plans, getting the correct information of said plans, coverage, and benefits. Also sent out emails of receipts of bill payments and clarified what was due and when it was due.

Customer Service Representative

Advanced Call Center Technologies, LLC - Harlingen, TX July 2021 to September 2022

I interact with customers with Bank Of America fraud department to handle complaints, process orders, assist customers file forms out, file fraud claims, look up any fraudulent charges or activities on the account, and provide information about an organization’s services and any rules that they might want to know more about. I've also work with Microsoft Word here and there for my job as well.

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Handled billing issues and order inquiries

• Assisted with technical support duties

Swimming teachers assistant

Making Waves

April 2019 to July 2021

I would watch the kids, clean the pool, prep the equipment needed that day, made sure the kids wouldn't break the rules, helped them dive for toys in the shallow end, and remind the parents of the next classes. I would also assist with new parents with making a schedule and seeing when the best times for them are available and if not, find the best second option. Education

High school diploma in Public Health

Harlingen High School - Harlingen, TX

August 2016 to May 2019

High school diploma

Skills

• Cashiering

• Cash Handling

• Cleaning Experience

• Food Preparation

• Customer service

• Live Chat

• Account Management

• Technical Support

• Quality Assurance

• Negotiation

• Desktop Support

• English

• Help Desk

• Call Center

• Customer Support

• Windows

• IT Support

• Microsoft

• Typing

• Document review