Alan Joel Fernandez Alcantara

404-***-**** adug50@r.postjobfree.com

An individual with experience in deadline demanding work environments; excellent communication and interpersonal skills with dependable and reliable work habits, highly goal- oriented with strong attention to detail and dependability. Orchestrated the creative process for several clients from conception to completion, including client communications, creating design briefs, managing timelines and budgets, delivery, and reviews.

A people-oriented leader and operations manager with successful track record managing and refining operations in a variety of environments. AREAS OF EXPERTISE

Conflict Resolution Human Resources Active Listener Windows Proficiency 90 WPM Problem-Solving Abilities Fluent in Spanish & English Strong computer knowledge Microsoft Office Proficiency SELECT ACCOMPLISHMENTS

Increased sales revenue while retaining customer attention by 26%. Wrote and applied a procedure to handle multiple customers when there was a lack of workers, allowing new and current employees to assist a crowd more effectively.

Exceptional customer service skills with the ability to resolve complaints, and device solutions to issues before escalation,

Thorough problem solver, through applying necessary quality control & assessments to mitigate risk for the company.

Recruited 66% more employees from a new start up. Coordinated with new employees to reduce training from one month to two weeks, assembled and administered team of managers and staff, creation of enhanced and improved a one-to-one training program.

Turned around production and customer problems, reducing job error rate by 65%. Created and implemented comprehensive operations reorganization and provided manuals covering most facets of operations, including job descriptions, departmental procedures.

Created a safe workplace environment and increased revenue up to 15% Created a safe workplace environment for employees and kept morale high, while completing orders at an exceptional rate.

PROFESSIONAL EXPERIENCE

DISCOVERY ELECTRONICS

Project Manager March 2017 – October 2018

Arranged and documented important events to the current and new employees, while energizing and orchestrating a variety of time-sensitive projects.

Identified areas of process and improvements, while running a continuous risk management for projects, leading the team in analyzing, identifying, response planning, monitoring, and taking control of risks.

Communicated with empathy, encouraged diverse points of view and approaches, and using the experience of the team to achieve projects to completion. CRICKET WIRELESS October 2019– December 2021

Store Manager

Actively listened to & addressed customers' concerns about the service, while suggesting them to join the service by advertising and advising them of promotions they may be eligible for.

Facilitated successful troubleshooting for 50+ clients per day, guiding root cause investigations and educating clients to prevent further challenges.

Actively listened to & addressed customers’ concerns about the service, while suggesting them to join the service by advertising and advising them of promotions they may be eligible for.

Rapidly mastered sales while improving customer service skills; Increased customer satisfaction by 55% becoming the most well-liked store in Southern Texas. WENDY’S

Manager

December 2021 - December 2022

Navigated a fast-paced serving environment, successfully managing 20+ customers and 5 tables simultaneously to deliver an outstanding guest experience.

Took orders and answer questions on menu items, prepared and rung up food items, stocking food and clean, while developing customer service and multitasking skills.

Maximized impeccable attention to detail to ensure accuracy of transactions, orders, and payments to prevent any discrepancies with customers. LEADERSHIP AND COMMUNITY INVOLVEMENT

KIDSFEST November 6th – November 7th 2021

Cricket Wireless Sponsor

Assisted & improved the brand image of Cricket Wireless in the New Braunfels citizens; Educating and arranged economical alternatives to the community.

Participated and communicated with neighboring sponsors on how to promote the brands, as well as prioritizing good relations.

Served a variety of people curious of the Cricket Wireless service, encouraging them to shift to our service, or facilitate any issues they may have been having with their service.

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