Valerie Guzman

Customer Service

Modesto, CA ****4

adug4j@r.postjobfree.com

+1-209-***-****

Authorized to work in the US for any employer

Work Experience

Retail Sales Consultant

AT&T - Turlock, CA

June 2022 to December 2022

Required to meet a monthly personal sales quota, and sell at minimum 3,000 dollars in company accessories. When meeting and connecting with customers, i was required to upswell and maximize on each transaction. Continued to stay up to date on the newest and latest technology. Memorize company pricing for streaming, satellite, and internet. Assist customers with the purchase of Company products and services, features, accessories and bill payments. Answer inbound phone calls and assists sales representatives. Process paperwork and perform other duties as assigned by management. Responsible for ordering, shipping, receiving, organizing and merchandising inventory. BDC Representative

Central Valley Automotive - Modesto, CA

March 2019 to May 2022

• Connected with 50+ customers per day through call, email and text while also supporting troubleshooting, providing product information, and building customer loyalty

• Helped with any questions customers had about vehicles, deals incentives, and scheduled appointments for customers to view vehicles or get vehicles appraised.

• Exemplified strong communication by using a CRM, software, and the dealers website to help with business development and driving more sales.

Sales Associate

Icing By Claire's - Modesto, CA

June 2019 to March 2020

• As a sales associate i connected with over 70 customers per day building trust in order to advise on optimal product purchases and cross-sell additional products.

• Improved customers shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increase sales revenue Cashier

Lowe's - Modesto, CA

August 2018 to October 2018

• seasonal cashier, scan every item, order items online, call loaders to the front, help customers find what they’re looking for

• Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.

Sales Associate

Tjmaxx - Modesto, CA

August 2017 to June 2018

• Maintained a clean and happy environment for customers, be attentive and ready to help and organize

• Greeted and assisted on the sales floor, ensuring exemplary customer service by delivering the ultimate experience.

Sales Associate

Victoria's Secret - Modesto, CA

August 2017 to March 2018

• Engage with customers and sell products

• Make meaningful connections and help with any needs the customer has, fold and hang up clothing, style and size customers

• Utilized unique selling tactics to demonstrate the benefit of purchasing the store card to meet target sales, goals, and improve customer loyalty.

Education

Real Estate in Loan Signing Agent

Loan Signing System - California

May 2022 to June 2022

Course and Certificate of Completion in Notary Public California Notary Prep - California

April 2022 to May 2022

East Union Junior-Senior High School

East union - Manteca, CA

August 2016 to May 2017

Skills

• Skills • Reliable transportation • Positive attitude • Self-sufficient • Cheerful and energetic • Approachable • Detail-oriented • Active listener • Exceptional organization skills, Fast learner,

• Customer Service

• Team Member

• Copywriting

• English

• Fast Food

• Data Entry

• Computer Literacy

• 10 Key Calculator

• CRM Software

• Cold Calling

• Troubleshooting

• Business Development

Assessments

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Personality: Hard-Working — Expert

October 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Front Desk Medical Receptionist — Proficient

November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Conscientiousness — Proficient

October 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient

Working with MS Word Documents (Basic) — Expert

October 2019

Basic Word techniques, including the use of tools to format or edit text. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate