Product Tester Service Representative

Contact

**********@*****.***

www.linkedin.com/in/maria-a-

torres-67491b1b (LinkedIn)

Top Skills

Analysis

Case Managment

Clinical Research

Maria A Torres

EMT, TCCC tech, dialysis/nephrology tech

Biloxi, Mississippi, United States

Experience

United States Air Force

Combat medic, dialysis/nephrology tech

February 2016 - Present (7 years)

Florida Department of Children and Families

2 years 5 months

Senior Child Protective service investigator

June 2015 - December 2015 (7 months)

Belle Glade, Florida, United States

Child Protective Specialist

August 2013 - June 2015 (1 year 11 months)

Fort Myers, Florida Area

Baptist Health South Florida located in Miami, Florida 9 years 1 month

Discharge planner coordinator

August 2010 - August 2013 (3 years 1 month)

Miami, Florida

Collaborate in the discharge process. Prioritize and analyze dozens of simultaneous responsibilities. Establish and manage the departmental Education Sub-Committee. Promote hospital services. Streamline as lead at community events. Participate in the implementation of new software as well as software upgrades.

Community Health Tech

August 2004 - August 2013 (9 years 1 month)

Miami, Florida

Participated in community fairs.

Performed blood pressure and finger sticks for the public as well as employees.

Led and organized numerous fairs.

Assembled the equipment and supplies necessary for the fairs. Adjusted to different settings as necessary.

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Assisted the team with coverage when short staffed. Transport Coordinator

August 2008 - May 2010 (1 year 10 months)

Coordinate transport for Baptist patients

Participated in the implementation of AllScripts software. Proposed a variety of solutions and/or ideas to improve performance. Trained new hires and assisted in compiling training material. ER tech, EMT

August 2004 - August 2008 (4 years 1 month)

Miami, Florida, United States

Jackson Memorial Hospital

ED Tech

2007 - 2008 (1 year)

Performed patient care while in the ER area including codes. Documented all care administered as per Doctor's orders into system. Participated in the implementation of new software for patient tracking. Johnny Carinno's Italian Restaurant

Server/Supervisor

2005 - 2006 (1 year)

Acted as "Sales representative" for the restaurant, selling add-ons and extras to achieve high per ticket and per night sales averages. Have built a loyal clientele of regulars in addition to tourist trade. Worked as floor manager as part of the manager in training program. Trained new hires. American Medical Response

EMT/FTO

2003 - 2004 (1 year)

Trained new hires on and off the road.

Organized training material.

Managed care for patients while en-route.

Reported patient's condition to receiving facility. Transcribed patient care information for report.

Cingular Wireless

Customer Service Rep

1999 - 2004 (5 years)

Performed numerous duties to assist customers via phone. Page 2 of 3

Organized all the celebrations for my group.

Documented all processes performed per call.

Bellsouth Mobility/Cingular Wireless

Customer Service Representative

January 1998 - January 2003 (5 years 1 month)

Proved ability to deal with a wide range of individuals, in a stressful and time-sensitive environment. Driven to maintain customer loyalty as well as satisfaction.

Education

Nova Southeastern University

Master's degree, Mental Health Counseling/Counselor · (2012 - 2016) Florida International University

Bachelors, Psychology, Business and IT · (2008 - 2011) Page 3 of 3

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