Experience Agent Shift Lead

Loni Wildenborg

*********@*****.***

*** ****** **** **** #*• San Antonio, Texas 78210 • 956-***-**** SUMMARY OF QUALIFICATIONS

Professional interpersonal skills with a strong and friendly disposition. Excellent multi-tasking abilities with a diplomatic personality to handle customer complaints with utmost courtesy. Also, familiar with numerous management tools, scheduling, and balancing applications. EXPERIENCE

Alorica - Customer Experience Agent September 2020-Present

● Provided solutions to issues related to company products and maintained exceptional customer performance feedback

● Excelled in company metrics including, average hold times, customer satisfaction surveys, adherence and quality assurance

● Acted as a consultant to the customer, empathizing with their situation, encouraging and educating them, and o ering assistance or a resolution

Snooze Eatery at the Strand - Trainer/Server/Runner February 2018 - March 2020

● Maintain sta by recruiting, selecting, orienting, and training employees; developing personal growth opportunities

● Ability to work in a fast-paced work environment and deliver orders in a timely manner

● Resolved client service questions regarding their food choices

● Handled customers and services for the restaurant

● Complete all opening and closing duties.

New Era Towing - Dispatcher October 2019 - February 2020

● Answered incoming calls and responded to client inquiries

● Maintain nightly intake of information with checks and balancing

● Communication liaison between night and day shift Zoes Kitchen at the Strand - Shift Lead May 2017 - October 2019

● Supervising employees and assisting with tasks as necessary

● Assigning duties to speci c employees based on role and skills

● Training new and current team members on tasks

● Handling customer issues and managing con icts

● Complete all opening and closing duties

Favor - Independent Contractor April 2016 - December 2018

● Communicated with both restaurants and customers to ensure each order was properly executed

● Politely assisted customers in person and via telephone

● Worked exclusively through a mobile phone application

● Consistently provided professional, friendly and engaging service with customers EDUCATION

Laredo Community College May 2001

Loni Wildenborg

*********@*****.***

726 Denver Blvd Unit #2• San Antonio, Texas 78210 • 956-***-**** Associate of Applied Science GPA: 4.0

Texas A & M International University August 2014 - March 2016 Completed 50+ hours towards a BS in Biology GPA: 3.8 SKILLS

Bilingual (Spanish and English), CPR Certi ed, 55+ WPM typing skills

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