PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

LANGUAGES

Caleb Cason

@ Midvale, UT 84047 \2-318*******

i adug3m@r.postjobfree.com

Industrious and enthusiastic Manager proven to consistently meet

productivity goals and business and customer service objectives.

Skilifully works with all employees to enhance performance and

improve day-to-day processes. Diplomatic in resolving customer

issues to maximize satisfaction and meet targeted service level.

* Administration and * Employee Coaching and

Reporting Motivation

* Concessions Management — Scheduling and

* Technical Proficiency Coordinating

Managing Operations and — Persuasive Negotiations

Efficiency

HEAD MANAGER 05/2012 to 08/2021

Ed Lester Farms Coushatta, Louisiana

* Assisted with process improvement by identifying operational

issues, suggesting potential solutions and supporting

implementation.

* Built collaborative relationships with key company leaders to

solve challenges and elevate service based on customer

feedback.

* Coached and supervised team members to outline clear job

expectations and conduct reviews.

* Engaged in urgent or escalated issues with customers or co-

workers to provide appropriate direction and resolution.

* — Rotated merchandise and displays to feature new products

and promotions.

* Maintained positive customer relations by addressing

problems head-on and implementing successful corrective

actions.

* Maintained professional demeanor by staying calm when

addressing unhappy or angry customers.

* Established team priorities, maintained schedules and

monitored performance.

* Defined clear targets and objectives and communicated to

other team members.

* Managed overstocking, restocking and inventory control

procedures during Type shift.

Did Not Finish Electrical Engineering 08/2021

Brigham Young University, Provo, UT

Portuguese

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Full Professional

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