Service Representative Customer
Resume:
JESSICA BEAMON
**** ****** **** **. *******, Al *5756 · 256-***-****
*******@*****.***
To obtain a position that will allow me to utilize my customer service skills, and utilize my willingness to help others while growing within the company at the same time allowing me to grow as person. APRIL 25,2022 – DECEMBER 21,2022
STAFFING SPECIALIST, SURGE STAFFING
CONDUCT INTERVIEWS WITH CANDIDATES TO MATCH THEIR SKILLS WITH AVAILABLE POSITIONS
ACT AS A LIAISON BETWEEN CANDIDATES AND COMPANIES
RECRUIT, COACH, AND COUNSEL CANDIDATES TO ENSURE QUALITY PEROFMRANCE AND JOB SATISFACTION
RESOLVE PROBLEMS OR COMPLAINTS OF CANDIDATES AND COMPANIES
LOG MESSAGES FOR ANY PHONES CALLS AND EMAILS IN A TIMELY MANNER
PROCESS INCOMING PAYROLL
ASSIST IN THE TRAINING OF NEW EMPLOYEES
APRIL 1, 2020 – APRIL 22, 2022
FINANCIAL SUPPORT WORKER I, MADISON CO. DEPT. OF HUMAN RESOURCES
TO INTERVIEW CLIENTS APPLYING FOOD ASSISTANCE VIA PHONE CALLS.
TO REQUEST AND REVIEW INFORMATION RETRIEVED FROM CLIENTS AND COMPUTER DATABASES.
TO ENTER DATA INTO THE COMPUTER SYSTEM TO DETERMINE IF THE CLIENT WAS ELIGIBLE FOR FOOD ASSISTANCE OR NOT.
TO SCAN ALL NECESSARY INFORMATION INTO THE COMPUTER SYSTEM. JANUARY 4, 2016 – MARCH 31, 2020
ADMINSTRATIVE SUPPORT ASSISTANT II, MADISON CO. DEPT. OF HUMAN RESOURCES
TO REVIEW FOOD STAMP APPLICATIONS FOR COMPLETION AND CORRECTNESS.
TO SCHEDULE AND NOTIFY CLIENTS OF THEIR UPCOMING FOOD STAMP APPOINTMENTS EITHER BY PHONE OR MAIL.
TO PROCESS INFORMATION TURNED IN VIA THE DROP BOX, FACE TO FACE AND THE MAIL.
TO ANSWER QUESTIONS AND PROCESS REQUESTS OF CLIENTS THAT COME INTO THE OFFICE.
TO DISTRIBUTE MAIL INTO THE WORKERS MAILBOXES.
2
TO PROCESS AND LOG PAYMENTS.
TO ASSIST IN THE TRAINING OF NEW CLERICAL EMPLOYEES. APRIL 2015 – DECEMBER 31,2015
ADMINSTRATIVE SUPPORT ASSISTANT I, LIMESTONE CORRECTIONAL FACILTY
TO LOG INTO THE REPORT WHICH INMATES WERE LEAVING AND ENTERING THE PRISON.
TO LOG INTO THE REPORT HOW MANY INMATES WERE IN THE PRISON DURING THE COUNTS.
TO LOG INTO THE REPORT THE MOVEMENTS OF THE INMATES INSIDE THE PRISON. AUGUST 8, 2010 – APRIL 2015
CUSTOMER SERVICE REPRESENTATIVE II, DIRECTV INC.
TO RETAIN CUSTOMERS WISHING TO DISCONNECT THEIR ACCOUNTS.
TO ASSIST CUSTOMERS WITH QUESTIONS REGARDING THEIR BILLS OR EQUIPMENT ISSUES.
TO PLACE ORDERS FOR EQUIPMENT UPGRADES.
TO INFORM CUSTOMERS OF DIFFERENT SERVICES AVAILABLE THAT WOULD FIT THEIR NEEDS.
TO PROCESS ELECTRONIC PAYMENTS FOR CUSTOMERS WISHING TO PAY THEIR BILL. JUNE 2010 - DECEMBER 2010
THIRD KEY HOLDER, HOLLIDAY’S FASHIONS
TO OPEN OR CLOSE THE STORE AS NEEDED.
TO MERCHANDISE CLOTHING.
TO PROCESS RETURNS, LAYAWAYS, EXCHANGES AND RUN THE CASH REGISTER.
TO CLOSE OUT THE REGISTERS AND DEPOSIT ANY MONEY INTO THE SAFE AT THE END OF THE NIGHT.
TO MAKE BANK DEPOSITS WHEN NECESSARY.
MAY 2009 – MAY 2010
CUSTOMER SERVICE REPRESENTATIVE, WEST TELECOMMUNICATIONS
TO ASSIST CUSTOMERS WITH QUESTIONS REGARDING THEIR BILL.
TO PROCESS UPGRADES FOR CUSTOMERS CELL PHONES.
TO ASSIST CUSTOMERS WITH TECHNICAL PROBLEMS WITH THEIR CELL PHONES.
TO INFORM CUSTOMERS OF DIFFERENT PLANS AND SERVICES THAT WERE AVAILABLE. SEPTEMBER 2005 – MAY 2009
SALES ASSOCIATE, BURLINGTON COAT FACTORY
TO HELP MAINTAIN THE DEPARTMENT BY PUTTING CLOTHING IN THE PROPER PLACE.
TO MERCHANDISE NEW CLOTHING.
TO PROCESS PAYMENTS AS NEEDED.
EDUCATION
AUGUST 2017 – AUGUST 2019
BACHELORS OF SOCIOLOGY, UNIVERSITY OF NORTH ALABAMA JANUARY 2012 – MAY 2014
BACHELORS OF PSYCHOLOGY, UNIVERSITY OF ALABAMA IN HUNTSVILLE 3
AUGUST 2008 – MAY 2011
BACHELORS OF PSYCHOLOGY, CALHOUN COMMUNITY COLLEGE FEBRUARY 2004 – DEMEBER 2004
BACHELORS OF PSYCHOLOGY, BEREA COLLEGE
AUGUST 1999 – MAY 2003
HIGH SCHOOL DIPLOMA, NEW CENTURY HIGH SCHOOL
REFERENCES
REFERENCES ARE AVAILABLE ON REQUEST.
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