Customer Service Account Executive
Resume:
LINDA Y WALTERS
ORLANDO, FLORIDA 32837
407-***-**** CELL / 407-***-**** HOME
E MAIL : adug1e@r.postjobfree.com
EXPERIENCE:
CITIZENS BANK : LICENSED MORTGAGE ORIGINATOR/ NEW YORK AND FLORIDA
DECEMBER 2021– DECEMBER 2022
Worked with solid realtor offices all throughout Orlando originating and closing conventional, FHA and jumbo loans. Originated USDA loans as well and construction to permanent lending projects
LOAN DEPOT : LICENSED MORTGAGE ORIGINATOR / NEW YORK AND FLORIDA
FEBRUARY 2020 – NOVEMBER 2021
Originated and closed approximately $4 million in Conventional/ FHA / VA mortgages per month
HOMEBRIDGE FINANCIAL : BAYSIDE, NEW YORK LICENSED ORIGNATOR / NEW YORK
DECEMBER 2018 - JANUARY 2020
TRANSAMERICA INSURANCE AGENCY
APRL 2013 - NOVEMBER 2018
Licensed Agent / Health/Life/Annuities
Developed thorough clientele based throughout Orlando market utilizing mortgage
protection and retirement vehicles in insurance protocols. Worked with local
realtors, mortgage agents, etc to access relevant clientele. Increased penetration
by more than 200% year over year.
PNC BANK
Senior Banker - Hunters Creek 2011 - 2013
Overall branch responsibilities for business account penetration, personal account
development, HELOC creation and closings, retirement vehicles (CDs and Money Market
Funds).. Increased banking penetration by 300% in HELOC penetration and Auto Loan Programs.
NEW YORK LIFE 2009 - 2011
Licensed Insurance Agent - Orlando Territory
Intense training and development in the insurance industry. Introduction to annuities,
life insurance products and development of strong financial mental tools to assist in
the sale of retirement and life insurance products.
MORTGAGE IT (DIVISION OF DEUTSCHE BANK) 2005 - 2008
SENIOR ACCOUNT EXECUTIVE - WHOLESALE MORTGAGE DIVISION / JACKSONVILLE, FL
Development of solid market awareness of company's brand with over one hundred
mortgage broker and real estate broker businesses in Orlando. Procured major
real estate accounts including conventional, FHA and Jumbo market clients increasing
residential loan submissions by more than 400% year over year. FNMA, FHA and AUS
Trained business partners in use of company's protocol and loan programs. Coordinated
first time home buyer seminars in selected offices. Provided sustained guidance
and instruction on credit reporting nuances. ALT A Products utilized as well
ACCOMPLISHMENTS:
. Significantly increased realtor base and loan submissions by more than 150% in
territory
. Increased market share by 300% by developing accounts with correspondent lenderS
and wholesale mortgage business partners
. Developed clientele's ability to evaluate solid application status resulting in
improved closing ratios
. Recognized by upper level management for implementation of efficient loan
submission standards
WASHINGTON MUTUAL HOME LOANS 2001 - 2005
Account Manager - New York City - Lake Success - / Orlando, Florida
RESPONSIBILITIES :
Developed and coordinated full broker base (more than one hundred twenty broker
partners) throughout the five boroughs. Full penetration of targeted market here in
Orlando including Melbourne, Daytona Beach and Orlando Metro areas after transferring in.
Trained all broker clients on company oriented computer system for loan submission.
ACCOMPLISHMENTS
. Presented with the Bronze Medallion for closing $51.1 million in one quarter
. Assigned special designation to teach Community Homebuyer's Course
. Highlighted for outstanding customer service in Company newsletter
. Averaged $20 million in closed loans monthly for more than two years consistently
. Developd successful business model that increased market share by more
than 150% in five boroughs of NYC including Westchester and Long Island
COUNTRYWIDE HOME LOANS 2000- 2001
Senior Account Executive - Westbury New York (Long Island)
RESPONSIBILITIES:
Coverage of the five boroughs of New York City and Long Island. Fully integrated
originated loans providing both support and guidance to the wholesale broker
community on CWBC (Countrywide Home Loans)
Generated over $12.5 million monthly in CWBC originated loan
JOURNALISM ACCOMPLISHMENTS:
NOTED COLUMNIST (PHOTOJOURNALIST) Published by the Florida Sun Review, Caribbean Life Newspaper, ESSENCE MAGAZINE, and the NY Amsterdam News. Subject articles include real estate, home ownership, credit issues and financial management. Jazz Festival coverage extends to events both in and outside the United States.
EDUCATION: FORDHAM UNIVERSITY - LINCOLN CENTER NYC
MAJOR: JOURNALISM/MEDIA STUDIES
LICENSES : FLORIDA REAL ESTATE LICENSE (MEMBER OF ORRA)
MEMBER OF AMERICAN SOCIETY OF BLACK JOURNALISTS
ADVANCED COMPUTER SKILLS
References furnished upon request
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