Driver Manager/ Customer Service

PROFILE

Motivated and results driven, transportation professional with a proven track record of success. I am seeking an opportunity to contribute significantly to my employer’s success and profitability.

PROFESSIONAL HISTORY

WESTERN EXPRESS * OPERATIONS & CUSTOMER MANAGEMENT (2004 – 2022)

RESPONSIBILITES * Customer Service Manager (Lowe’s, Levi, Church & Dwight, etc)

* Driver Manager (Fleet- 50+ Drivers & 50 Trucks)

* Night & Weekend Dispatcher & Expeditor (Van, FB, Ded)

TECHNOLOGY * AS400

* Innovative Enterprise Software

* Manhattan Optimization Software

* Microsoft Excel; Word; Office

* Trip Alert

AWARDS * Recipient of multiple annual Lowe’s Gold and Platinum Awards

* CSM for Lowe’s 16 years, our Lowe’s Team received 16+ awards.

* Carrier of the Year and Emergency Carrier of the Year are examples.

STRENGTHS * Task orientated, with a sense of urgency

* Personal priority to provide quality customer satisfaction

* Capable of working with all levels of management

* Excellent computer & problem-solving skills

REFERENCES

Professional:

Liz Heil 501-***-**** *****@****.*** Levi Corporate Transportation

Kim Bohannon (retired) 478-***-**** ***************@*****.*** VP Sales, Western Express

Personal:

Derrek Dorsey 931-***-**** ***********@*****.*** Western Express

Susie Briley 615-***-**** *******@**********.*** Western Express

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