Customer Service, General Manager
Resume:
Elias Najjar
Attentive and Optimistic Hotel Manager With over 9 years experience
Bakersfield, CA 93312
******@*****.***
Attentive and optimistic Hotel General Manager with over 9 years of professional experience assisting customers in solving complex issues while keeping the business in mind. Keen to support your company in becoming a market leader through proven customer service skills using your core principles and smart leadership. Awarded Employee of the Month three times before becoming General Manger within 6 months and successfully increasing profits year over year while maintaining a great customer experience and return rate. Received a 92% or more compliance and Q & A inspection score at Baymont By Wyndham every year, including 2020.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
General Manager
Baymont By Wyndham Flint - Flint, MI
July 2012 to April 2022
I managed a team of 25 co-workers. I changed the culture to one of customer service and working together as a team/family. I did the payroll, as well as, hiring new staff and disciplining old/current staff members to ensure compliance through and through. I controlled the bottom line and ensured we ordered only what was needed and eliminated unnecessary spending and excess inventory leading to theft. I went through the audits and transactions from the day before to ensure everything was correct and balanced. I started from the bottom as a janitor and housekeeper and worked every position as I moved up to the General Management position within 6 months of starting. I was responsible for the property, staff, and guests in every facet that included running the property. Owner/Manager
Stanley's Market - Flint, MI
May 2006 to September 2016
I was the owner/manager. I maid the schedules, placed orders, dealt with the distributer and marketing/ sales reps for several large brand companies. I organized the shelves, stocked the inventory, and made sure the products were stocked, pulled to the front, and the dates were rotated to prevent items from expiring.
Education
Bachelor of Science in Psychology
Western Michigan University - Kalamazoo, MI
August 2002 to May 2008
High school diploma
Flushing High School - Flushing, MI
August 1998 to June 2002
Skills
• Assistant Manager Experience
• Inventory Control
• Microsoft Word
• Profit & Loss
• Payroll
• Retail Sales
• Labor Cost Analysis
• Microsoft Office
• Forecasting
• Management
• Purchasing
• Pricing
• Budgeting
• Strategic Planning
• Negotiation
• Process Improvement
• Operations Management
• Front desk
• Management
• Customer service
• Human Resources
• Merchandising
• Logistics
• Team Management
• Recruiting
• Research
Languages
• Arabic - Fluent
Assessments
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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