Customer Service Administrator

Nicholas F. Marenco

* ******* *****, ******, ** *9702

302-***-**** / ********.*******@*****.***

Materials Management / Production / Purchasing / Inventory Compliance / Logistics and Planning / Import-Export / Product Positioning / Operations Protocols / Debit Card Processing / ATM / Cash Management / Systems and Procedures / Marketing / Account Management / Customer Service

Currently managing all Materials and Production for Litecure, LLC. This includes all purchasing (domestic/international), inventory, production, service, shipping/receiving and 10 full time employees.

Successfully forecasted, planned and scheduled production for over 20 finished Crop Protection Pesticides with Nichino America, Inc. This includes Importing Technical (AI) from Japan, Germany and India, purchasing all raw materials and packaging, and placing finished product in 12 public warehouses across the US. Reconciled all inventory at our Toller sites and public warehouses and completed yearly physical audits. Managed all import samples coming into the US and exported product to Egypt for our parent company.

Managed GardaWorld’s ATM Cash Management business for Mid-Atlantic Region. This includes 11 Branches and 5 Cash Vault Rooms. Reduced claims and deposit loss by 50% by implementing new procedures and reporting.

Successfully lead First Data’s Debit Card and STAR Network’s Operational areas including Account Management, ATM Performance Management and Fraud Servicing. This included 15 people in 3 departments.

Diverse background in customer account management and distribution for Zeneca AG Products. I have a reputation for accuracy and accountability in all facets of customer service including distributor programs, processing credit/re-billings and returns, inventory protocols and related marketing operations. Prioritized multiple projects and increased operating and logistical efficiencies for this global Fortune 500 Corporation.

With experience in SAP, Sage 100, Microsoft AX, MS Excel, MS Word and MRP II, I have planned, developed and monitored the placement of finished product from production to supply and distribution channels. Demonstrated initiative and motivation to consistently maintain profitability while lowering costs as part of overall business planning for operations dealing with 12 public warehouses and more than 100 distributor consignment locations.

Highlighted Accomplishments

Customer Service – Successfully implemented new Tier 1 and Tier 2 service model by utilizing an internal First Data integrated ticketing system to capture all incoming customer call data. This enabled us to effectively analyze data to help reduce incoming tickets by 15% each year.

IS Innovation - Received 'Market Focus Award' for EDI Project as a result of my leadership in working with IS department representatives to develop and implement EDI Sales reporting programs and protocols in concert with our channel partners. As EDI/Sales Service Administrator for Zeneca AG, this underscored my efforts as liaison with Customer Service and Marketing Divisions on programs and pricing, contracts and overall distribution of all data pertaining to our client base.

Account/Distribution Management - Ensured sales in excess of $240 million through increased efficiency and productivity in directing operations for customer orders/distribution. Utilizing a customized reporting format, which facilitated phased review and tracking, I planned, developed and monitored placement of finished goods from production plants to specified channels. This included the positioning of allocated product to customers and public warehouses. In addition, gathered and analyzed data for consigned products shipping to customer warehouse locations and worked closely with logistics groups on carrier assignments and expedited shipping. As a result, my peers representing the Customer Services and Logistics Divisions nominated me for Zeneca's 'Achievers Award.'

Career History

Litecure, LLC.

Director, Supply Chain and Facilities, 2016 – Present. Managing all materials, production, purchasing and warehouse activities. This includes 10 full time employees. Conduct monthly and yearly physicals to maintain proper inventory levels and work with sales forecasts to ensure finished goods are complete and available for our customers. Test, Inspect and Service all new and RMA units.

Nichino America, Inc.

Supply Chain Manager, 2014-2016. Forecasted fiscal year production for over 20 crop protection chemicals, planned monthly product needs, scheduled production with our Toller sites, imported Technical (Active ingredient) and purchased all inert ingredients and raw materials to produce finished product. Maintained our MRP database, moved finished product into our 12 public warehouse locations and reconciled all inventory. Completed yearly physical audits. Managed all import samples arriving in the US and exported product to Egypt for our parent company.

GardaWorld Cash Services

Sr. Manager, ATM, Mid-Atlantic Region, 2013-2014. Managed overall operations for region, trained ATM Techs, reduced claims and deposit loss by 50% and implemented process improvements to increase revenue.

First Data

Manager, Customer Operations, 2006-2013. Promoted to manage a staff of professional employees responsible for the handling day to day operational issues and implementation of projects for our contracted Financial Institutions and Retail ATM Deployers.

Senior Account Manager/Account Executive, 2001-2006. Retained to be an escalation point for various operational, procedural, and implementations issues which require special or unusual support and focus on generating new revenue opportunities through expanding the current business or adding new functionality for our contracted Financial Institutions and Retail ATM Deployers.

ICI Americas/Zeneca AG Products

Senior Account Manager/Distribution Planner, 1985-2001. Managed direct deliverables, distribution, customer service and inventory protocols for domestic and international accounts. Coordinated and managed distributor programs including production and distribution of all promotional literature, label information and MSDS in collaboration with pricing, contracts and overall distribution of customer information.

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