Support Analyst Call Center

Crystal Witherspoon

**** ***** ****** **** *, Columbia, South Carolina 29203

Cell Phone 215-***-****

*********@*****.***

Summary:

Excellent interpersonal skills with the ability to build strong ties with staff and co workers Offering 30 years of Customer Services, proficient with different databases and Multi line communication devices.

Experience:

Prismahealth Midlands Hospitals Columbia,South Carolina Support Analyst August 2021 to Present

Communicates with visitors,staff and Patients via telephone,email,overhead speakers,two way radio to be able to transfer the caller to their requested locations. Also manages the flow of incoming calls Ettain Staffing Agency/Blue Cross Blue Shield Columbia, South Carolina Telephone Operator 1 May 2021 to August 2021

Working in a high volume call center directing all calls to the proper location in a timely respectful manner. Providing telephone numbers to customers for other departments in the company. Andy Frain Security Services Columbia, South Carolina Non Contact Thermal Screener February 2021 to May 2021 Administer a temperature reading of all employees prior to entering the workplace daily Provide several tours of the grounds during my shift. Recruiting Solutions/ Department of Unemployment and Workforce Claim Specialist / Tier ii / Specials Project Processor Columbia, South Carolina May 2020 to March 2021

Answer all calls within a timely manner from callers all over the state of South Carolina,provide answers on there unemployment claims as well as process there weekly claims and provide good customer services Recruiting Solutions/ Department of Unemployment and Workforce Claim Specialist / Tier ii / Specials Project Processor Columbia, South Carolina May 2020 to March 2021

Answer all calls within a timely manner from callers all over the state of South Carolina,provide answers on there unemployment claims as well as process there weekly claims and provide good customer services Prisma Health Systems (Formerly Palmetto Health) Columbia, South Carolina Communication Specialist August 2018 to August 2021 Switchboard and multi-line phone system to transfer caller to the room they are requesting, Knowledge of medical terminology and proficient is different computer programs AlliedUniversal Security Services Columbia,South Carolina Security Professional December 2017 to August 2018 Palmetto Health Hospitals

Demonstrated public safety dedication through patrolling of the hospital grounds and connected doctors offices. Annual security trainings AlliedUniversal Security Services Philadelphia, Pennsylvania Security Professional February 2011 to December 2017 University of Pennsylvania

University dorm and college buildings Concierge monitoring the flow of traffic in all buildings to protect the students and staff.

Education and Training

Several years of CPR and First Aid training Philadelphia & Columbia Attended and as of now not completed Pierce College Philadelphia, Pennsylvania Northeast High School Diploma received 1982 Philadelphia,Pennsylvania