Data Entry Customer Service
Resume:
Tonya Ayers
Hawthorne, CA *****
************@*****.***
I’m writing in response to your recently advertised position. I am very interested in this opportunity with you and believe that my qualifications, education and professional experience would make me a strong candidate for the position.
I am a hard working professional who is also a great team player. Enclosed is my resume that more fully details my background and work experience, and how they relate to your position. As you can see, I have plenty of experience in Front desk, management, and customer service experience. I firmly believe that I can be a valuable asset to your team. I welcome the opportunity to speak with you about this position and how my experience could help your company achieve its goals. Thank you in advance for your consideration.
Kind regards,
Tonya Ayers
Authorized to work in the US for any employer
Work Experience
Night Manager/Auditor
IHG Hotels & Resorts - Los Angeles, CA
June 2022 to Present
Assistant Front office and Restaurant Manager/ Front Office Supervisor/Night Auditor/Airline Coordinator
Hyatt Regency LAX - Los Angeles, CA
September 2017 to Present
• Providing excellent guest service, while insuring efficient registration and billing services
• Assumed manager on duty responsibilities when scheduled
• Attended Rooms Division Meetings weekly and revenue meetings weekly
• Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.
• Ensure guest requests, inquiries and concerns are addressed and completed in a timely
• Accountable for accurate billing services, swift and efficient registration services and fostering a professional atmosphere for a 580 room hotel.
Accomplishments
• Received an increase in salary and expanded responsibilities within the department.
• Was promoted twice within One year of being employed with the company.
• Opera experience 3 years
Night Auditor/Front Desk/Valet
DoubleTreeby Hilton - Midland, TX
October 2014 to December 2016
Responsibilities
• Prepare daily revenue reports
• Run audit reports for the front office system
• Make corrections and adjustments to books
• Enter all pertinent information into a prescribed bookkeeping system
• Balance all revenue and settlement accounts
• Provide relief support to the front desk officer
• Transmit credit card batches
• Act as hotel system liaison after hours
Accomplishments
• Understanding of basic accounting procedures
• Good knowledge of bookkeeping activities
• Exceptional mathematical acumen
• Outstanding communication skills
• Excellent organizational and time management skills
• Greeted all guests upon arrival and ensured a fast and professional check-in process
• Handled incoming calls through PBX console
• Reviewed accounts and charges with guests in the check out procedure
• Verified customer’s identification and credit for stay
• Assigned room keys
• Answered inquiries related to hotel services and amenities
• Took messages and ensured their quick delivery
Skills Used
Understanding of basic accounting procedures
Good knowledge of bookkeeping activities
Exceptional mathematical acumen
Outstanding communication skills
Excellent organizational and time management skills Basic Office Operation Equipment
CCR
MMC/Maximus - Midland, TX
July 2014 to September 2014
Responsibilities
Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills Used
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking Manager
McDonalds - Midland, TX
September 2012 to May 2014
Responsibilities
Managed safe and all cash registers for the entire store Food Safety
Internal Communication
Inventory Management
Daily Maintenance and Cleanliness
Managing Crew
Quality Food Production
Exceptional Customer Service
Safety and Security
Training
Skills Used
Excellent communication skills
Exceptional interpersonal and multitasking skills
Ability to work in a fast paced environment
Working knowledge of the fast food service industry Strong analytic and problem resolution skills
CCR
Convergys - Lubbock, TX
June 2012 to September 2013
Responsibilities
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Check to ensure that appropriate changes were made to resolve customers' problems. Skills Used
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking Cashier/Customer Service
Lowes Home Improvement - Midland, TX
December 2010 to November 2011
Responsibilities
perform monetary transactions, handling refunds, making returns, and filing orders for specialty products, sales, stocking, and cleaning responsibilities Skills Used
Excellent customer service skills, money management, multi-tasking Server/Hostess
On The Border - Midland, TX
January 2009 to December 2010
Responsibilities
• Accepted payment from customers and made change as necessary.
• Assisted diners with seating as needed
• Checked the quantity and quality of received products
• Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
• Cleaned bars, work areas, and tables
• Performed serving, cleaning, and stocking duties in establishments Education
Diploma
Robert E Lee High school - Midland, TX
2009 to 2011
Skills
• Receptionist
• Customer Service
• Microsoft Word
• Excel
• Outlook
• Cash Handling
• Microsoft Excel
• Microsoft Outlook
• OPERA
Certifications and Licenses
Driver's License
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