Service Representative Customer
Resume:
Darryl Gilliam
Buffalo, NY
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Delivery Driver
FedEx Ground via Cedar Bus Co - Blasdell, NY
December 2021 to March 2022
Was responsible for delivering residential packages and also picking up outgoing packages from businesses.
Driver
The Cedar Bus Co. - Buffalo, NY
March 2019 to February 2020
I was responsible for transporting disabled individuals to their day programs and back home. I also drove a college shuttle during the day.
Merchandiser
Try-It Distributing Company - Buffalo, NY
April 2018 to February 2019
Traveled from store to store and set up beer displays and stocked and rotated beer in store coolers. Night manager
Spirit Delivery & Distribution - Buffalo, NY
August 2017 to December 2017
Lot Attendant
Pay 2 park - Buffalo, NY
October 2015 to December 2017
Debt Collector
ACI - Amherst, NY
August 2016 to March 2017
Customer Service Representative
Fidelis Care - Buffalo, NY
November 2015 to January 2016
Responsibilities
Was responsible for assisting customers with basic account resolution and inquires. Telemarketer
Dial America - Amherst, NY
June 2015 to October 2015
Responsibilities
Main responsibility was to sell SiriusXM radio service to Lexus owners. Accomplishments
None
Skills Used
Active listening, sales and customer service .
Debt Collection Specialist
First Choice Assets - Buffalo, NY
June 2014 to November 2014
Responsibilities
Overall responsiblties were to collect on debts ranging from 2-20 years old. Debts include student loans, medical loans, car loans, direct merchant credit cards, DDA accounts, ect Skills Used
Active listening, sympathy and empathy. Also problem solving. Debt Collection Specialist
capital Management Services - Buffalo, NY
September 2013 to January 2014
Responsibilities
Was responsible for collecting money on various different accounts such as student loans, credit cards, car loans etc.
Accomplishments
I was only there for a short period of time so there weren't any accomplishments achieved. Skills Used
I used customer service skills, computer skills and active listening skills to complete my day to day tasks. customer service representative
Sykes inc. - Amherst, NY
May 2008 to May 2009
Responsibilities
Was responsible for assisting customers with managing their online bank accounts. Was also responsible for helping potential customer with info about our products and services. Accomplishments
I was able to get a $3 raise. My ending wage an hour was $11.65/hr. Skills Used
Customer service, active listening, and interpersonal skills were used to complete my tasks. stockperson
walmart - Cheektowaga, NY
November 2006 to September 2007
Responsibilities
My main responsibility was to make sure there were always carts in the store available for customers use. Accomplishments
I was able to train three other people for the job so that showed me that management trusted me enough to handle new employees.
Skills Used
Communication, customer service and active listening . Education
Associates in Computer aided drafting and design
ITT Technical Institute - Getzville, NY
2007 to 2012
H.S. Diploma in machine tool technology
McKinley High School - Buffalo, NY
2002 to 2006
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