April Evans

Las Vegas, Nevada

PH: 424*-***-**** Email: adufxu@r.postjobfree.com

Specialist with 10+ years of exemplary customer service and administra:ve work in diverse atmospheres

Qualifica4ons

Customer Service, facility Manager, staffing, Office AdministraIon, Medical Billing and Coding, EPIC experience, UB-04 billing, AdministraIve Assistant, MicrosoR office (Word, Excel, Outlook) and troubleshooIng, Scheduling, MarkeIng, Sales, Recruitment EDUCATION

College

Northwest Career College

Medical AdministraIve Assistant- CerIficate

High School

Knightdale High school - June 2010 – Diploma

EXPERIENCE

CPCM Holdings

Manager-North las Vegas- NV

January 2019 to Present

ResponsibiliIes include:

• Make a weekly schedule for employees

• I check all state badges to make sure they are up to date before employees scheduled shiR

• Inventory daily checks

• Count registers/ close registers for end of day.

• I give correcIve acIon write ups

• Im in charge of hiring for my team and discharging them if needed

• Payroll

The Hand and Wrist Specialty Center

Front and back desk, Las Vegas, NV

June 2017 to March 2019

ResponsibiliIes include:

• Collected payments for customers

• Set-up payment arrangements

• Resolved billing issues

• Created orders for meter exchange, reconnects of services, starIng/stopping services

• Handled incoming and outbound phone calls

• Data entry

• Verify insurance and demographic informaIon

• Check paIents in and / or out and make appointments

• Collect co- pays and paIent payments

• Answer paIent billing quesIons

o Back office Billing and Coding

o Processing medical records request, obtaining prior authorizaIons; CT and ultrasound scheduling.

o Knowledge of UB-04 billing

o Familiarity with commercial and government payers, including Medicare and Medicaid.

o MicrosoR office products, specifically MicrosoR Word and excel o Monitor and resolves registraIon errors

o Completes referrals and authorizaIon

o Proficiently ise epic EMR sytem.

Customer Service/ Supervisor

Whole Foods market- Las Vegas, NV

(full-Ime/Part- Ime)

September 2012 to January 2020

ResponsibiliIes include:

• Greet customers

• Return items customers don’t want

• Order supplies for the front desk

• Count registers and assign them to shiR employees

• Drop cash

• Pick up cash brinks

• Assist unset customers

• Train new hires/ cross train

• Sit in on interviews

• Explain safety procedures at store meeIngs

• Used MicrosoR, excel and powerpoint

• Data entry/ scheduling

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