Andrew N. Bates

adufth@r.postjobfree.com

646-***-****

Dutchess County, NY

WORK EXPERIENCE:

Mid-Hudson Regional Hospital of WMC – (Human Edge) TEMP POSITION:

Poughkeepsie, NY 12601— Reg Rep (Sept 2022 - Present)

Carefully collect and register patients for scheduled procedures in the hospital.

Directing and answering internal hospital calls.

Managing and faxing confidential clinical records to departments.

Scanning patient insurance cards, IDs, proxy and hospital consent forms.

Informing patients of their financial responsibilities and collecting copays.

Use of hospital softwares (CERNER, Firstnet, PM Office, Clearance, Powerchart).

Make patient consent signature rounds on all hospital floors.

Brain and Spine Surgeons of New York:

White Plains, NY 10504 — Front desk Coordinator (May 2021 – Sept 2022)

Answer incoming patient/hospital/ insurance calls.

Assist patients in office with scheduling

Medical records clerk for multiple Doctors

Handles sending of doctor dictations/consult notes.

Checking in patients via EMR systems

Creates medical charts/ organizes other additional medical incoming information, MRI/CT Reports

Calls patients to confirm appointments and other information

The Artina Group:

Elmsford, NY 10523 — Sales Representative (Aug 2019 – May 2022)

Answer 30-40 calls and emails a day (Peak tax season).

Take orders from clients who are looking to purchase software compatible forms via phone call, email, or online orders.

Guide clients to the correct tax, check and office items they are searching for, and have overall good product knowledge.

Handle merchandise returns.

Present good customer service and ability to troubleshoot problem calls.

Show good communication skills and work alongside other sales and production team members.

CRYSTAL SPOON’s “Top Chef Meals” & “Farmer’s Dog”:

Elmsford, NY 10523 — Assembly Line (June 2018 — Aug 2019)

Packaged and shipped over 200 boxes of prepped meals to customers nationwide.

In charge of tracking all inventory in the facility needed for that day, such as handling dry ice, packing material.

Daily loading/unloading of 50lbs boxes into trucks.

Use of POS system for order data collection.

IVY REHAB:

Briarcliff Manor, NY 10510 — Physical Therapy Aide (Aug 2016 — May 2017)

Manage reception desk, greet and check in patients at the door, answer high volume calls, and schedule appointments.

Demonstrate and assist patients with circuits and workouts.

Set up, clean patient rooms and organize exercise equipment for during and after therapy sessions.

Front desk duties (i.e.; answer high volume calls, schedule appointments, and check in patients).

WESTCHESTER PHYSICAL THERAPY GROUP:

Sleepy Hollow, NY 10591 — Physical Therapy Assistant (Oct 2015 — Aug 2016)

Answer high volume calls, schedule appointments, check in patients, collect co-pays, pull and create new patient charts, sort mail, verify insurances and benefits, fax notes and clinical to doctors and or insurances.

Set up rooms for scheduled patients.

Clean and organize exercise machines and equipment.

Demonstrate and assist patients with therapy exercises.

Prepare and apply hot/cold compresses.

Communicate with patients about treatment and home exercise programs

KENDAL ON HUDSON:

Sleepy Hollow, NY 10591 — Dining Services (Oct 2011 — Nov 2015)

Prepare and follow strict diet restrictions and individual requests.

Assist residents with their food orders and requests in the bistro.

Deliver meals to resident apartments.

Clean bistro and kitchen after mealtimes.

Use of POS cashier system and cash management.

EDUCATION FIRST SCHOOL:

Tarrytown, NY 10591 — Lifeguard (Sept 2014 — Sept 2016)

Supervise safety of swimmers (Students/Pool members).

Always maintain pool maintenance, by checking pool PH levels and temperatures at the beginning and end of day.

Manage pool/gym area when staffed alone.

MEAD ORCHARDS:

Tivoli, NY 12583 — Sales Representative (June 2009 — July 2011)

Ossining, White Plains, Pleasantville Farmers Markets Associate.

Transport heavy produce boxes from trucks to market stands.

Set up tents and products on tables for customers.

Handle money and customer purchases.

EDUCATION:

Sleepy Hollow High School: Sleepy Hollow, NY, 10591

High School Diploma (2008—2011)

Westchester Community College: Valhalla, NY, 10595

A.S Social Sciences (2011—2013)

VOLUNTEER EXPERIENCE:

Episcopal Church: Tarrytown, NY, 10591 (3 years)

Steel Passion (Steel drum band)

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