Executive Director Mental Health

JOY SINGH, MS, LPC

**** ******** *****, **** *****, VA 23060 w630-***-**** *************@*****.***

wHealthcare Management wRevenue Management wClinical Staff Development wIssue Analysis & Resolution

PROFESSIONAL SUMMARY

Executive Director with 14 years’ experience in the field of Mental Health and Substance Abuse. Over 19 years’ experience in providing evidence-based, trauma-informed direct patient care in a variety of settings including non-profit, residential and outpatient mental health practices.

CORE COMPETENCIES

Business and Revenue Growth:

oStrategic planning, execution and behavioral healthcare optimization; including budgeting, fiscal management, growth planning and revenue allocations within various programs at both non-profit and private settings.

oResponsible for establishing de novo growth and expansion for an outpatient mental health psychotherapy practice with 3 locations in the Chicagoland area.

oProven track record of establishing and maintaining collateral relationships and referral sources in the community.

Regulatory Oversight:

oKnowledge of federal and state licensing requirements, Mental Health laws and relevant procedures in divorce/custody cases, mandated reporting, emergency orders of protection, HIPAA, ADA requirements, SSDI, and Medicare standards.

Workflow Optimization:

oHighly detailed in EHR documentation, coding, compliance, risk management, utilization management and optimizing insurance reimbursements.

oDesigned and implemented practice specific documents such as manuals for policy and procedures; committed to optimizing workflow efficiency.

oExcellent organizational, written and verbal communication skills; multilingual.

Leadership and Managerial Skills:

oCollaborative and proven leader, skilled in both clinical and non-clinical hiring, onboarding, training, mentoring and staff development; supervised ~20 direct reports.

oExtensive experience in the area of human resources, including effective conflict resolution skills, employee retention, performance evaluations and performance improvement planning.

QUALIFICATIONS

Licensed Professional Counselor (LPC), VA and Licensed Clinical Professional Counselor (LCPC), IL.

Master’s degree in Clinical Psychology from an accredited CACREP university.

Certified in Trauma, Domestic Violence, Cognitive Behavioral Therapy and Dialectical Behavioral Therapy.

CLINICAL WORK EXPERIENCE

Executive Director July 2009-present

Advanced Midwest Institute for Counseling & Psychotherapy, LLC, Naperville, IL

Founded and expanded a successful outpatient mental health practice, providing direct patient care in the Chicagoland suburbs, specializing in the areas of trauma, domestic violence, substance abuse, anxiety, mood, personality and other high-risk mental/psychiatric disorders.

Oversaw the hiring, training and supervising of clinicians, staff and interns; managed ~20 direct reports.

Managed 3 separate locations: Naperville, Oakbrook Terrace and Batavia, IL.

Maintained collaborative relationships with area hospitals, doctors, mental health community agencies and religious institutions.

Created and implemented all policies and procedures including employee and intern handbooks to optimize workflow efficiency. Responsible for utilization management, compliance and revenue management.

Created and presented trainings and information seminars to promote awareness of issues in mental health including domestic violence, substance abuse, anxiety, mood disorders, SI/SH, and personality disorders.

Designed all marketing materials and website content, managed marketing team.

Supervised accounts payable and receivable and worked alongside the billing department to ensure timely filing and maximization of insurance benefits and reimbursements.

Responsible for maintaining patient records under HIPAA, using EHR software.

Clinical Therapist April 2008-October 2009

Leyden DuPage Counseling, Oakbrook, IL

Worked as a 1099 employee to provide outpatient psychotherapy to adolescents, adults, and couples.

Provided outpatient psychotherapy at several different office locations: Oakbrook, Naperville, Schaumburg, and Oswego, IL.

Responsible for all clinical documentation and account receivables for client case load and worked with office staff to submit insurance claims in a timely manner.

Actively marketed for a client base in all 4 locations through community outreach, presentations and health fairs.

Therapist/Group Facilitator July 2004-October 2009

Family Shelter Service, Wheaton, IL

Provided individual, group, and family counseling to victims of Domestic Violence in both a residential and outpatient setting.

Created and facilitated two new support groups; redesigned and led an educational program mandatory for all new clients seeking services through the agency.

Conducted intakes and screenings for individuals seeking shelter, provided shelter residents with counseling and case management to aid in their self-sufficiency.

Answered hotline crisis calls, provided referrals, and collected data from DuPage County Police Departments to advocate on behalf of domestic violence victims.

Facilitated trainings for staff, volunteers, and interns on Domestic Violence education as well as on diversity, inclusion and conflict resolution.

Received the Illinois Domestic Violence Practitioner license.

Supervised interns as assigned.

EDUCATION

The Second City Training Center Programs; Improv, Stand Up, and

Comedic Sketch Writing, 2016-2017, Chicago, IL

MS, Clinical Psychology, 2005, Benedictine University, Lisle, IL

BA, International Studies, 2001, George Mason University, Fairfax, VA

PUBLICATIONS

I Had a Panic Attack! https://bit.ly/3oXVq4U (2016)

10 Tips to Be Successful in Breastfeeding Your Baby https://bit.ly/3tH8JKB (2014)

Chronic Stress Activates Fight or Flight https://bit.ly/3q4Ji3x (2011)

Treating Obesity in Mental Health – A Guide for Clinicians https://bit.ly/3rBo8tZ (2011)

Understanding the Stages of Grief and Loss https://bit.ly/2Z1jYiU (2011)

Valentine’s Day Hearts and Roses for Some - For Others a Complete Nightmare, as featured in Naperville Sun; https://bit.ly/2YZRx4T (2010)

Alcoholism and Domestic Violence - Does One Cause the Other? https://bit.ly/3rHftX7 (2010)

Children and Counseling - When to Seek Professional Help https://bit.ly/2LDMTGK (2010)

Why Women Apologize Too Much https://bit.ly/3oXSLbq (2010)

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