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Administrative professional with ** years of experience handling administrative, technical, and executive support tasks providing innovative solutions and processes to improve employers' efficiency, productivity, customer satisfaction, and revenue profitability. Adept at fielding calls and serving as a liaison between internal and external associates. Cell: +971-**-***-**** Email: dsouzajessie1308@gmail,com LinkedIn: https://www.linkedin.com/in/jessie-d-souza/ EXPERIENCES

Client Relationship Executive

Dr. Anna Wellbeing Resolution

Aug 2021 to date

Maintain and update client database in both electronic and paper format

Assist at workshops to screen attendees, register, issue badges to ensure security, collection of fees, issue invoices, arrange refreshments and associated tasks Sales and Admin Assistant (Contract)

Strokes Exhibits LLC

Dec 2021 to Mar 2022

Assisted Production with compiling the documentation and submitting it to the organizer for approval before trade shows, gate pass arrangements, preparing and daily administrative tasks

Visited trade shows to reach prospective clientele in local and international markets to increase sales

Send out RFQ’s, prepared quotations and compiled information in a systematic filing

Identified new business opportunities through cold calling, networking, marketing, and database prospecting

Proofreading and editing marketing material as Support to the Sales and Marketing team honed my writing ability. Among my duties was assisting event managers, which taught me budgeting, managing people, and logistics skills

Office Manager

Safe Hands Facilities Management Services LLC

Sep 2020 to Nov 2020

Assessed office productivity and made necessary team adjustments

Conducted interviews, hired and trained new members of the team

Implemented and maintained company protocols to ensure smooth daily activities

Time and attendance of technicians and office staff Office Manager

Alarabi Investments Company Ltd.

May 2018 to Apr 2020

Assisted the MLRO and other associates in onboarding vendors, which included conducting surveys, negotiating vendor contracts and managing procurement processes

Lead on-boarding of new services/contracts

Conducted regular performance evaluation of existing vendors and submitted reviews with stakeholders

Negotiated payment rates and discounts with vendors to set up equipment and services keeping annual costs within the budget

Liaised with stakeholders for renewals and potential compliance issues

Managed key projects for KYC documentation, forms, letters, and documents necessary for initiation of new entities and licenses

Responsible for obtaining chamber of commerce and trade license renewals as well as certifying and notarizing company documents and powers of attorney

Booked conference rooms, arranged airfare, hotel and ground transportation for senior management and team

SKILLS

Office Management

Client Relationship Management

Records and Inventory

Management

Teambuilding and supervision

Interpersonal skills

Attention to detail

Influencing and Negotiation

Process Improvement

Time Management

Vendor Management

IT SKILLS

CAFM (Computer Aided Facilities

Management)

Microsoft Office Suite

ERP - SAP / Oracle

ZOHO CRM

EDUCATION

Bachelor of Commerce (Financial

Accounting & Book-Keeping) from L.S.

Raheja College of Arts and Commerce,

Bombay University

LANGUAGES

English, Hindi, Marathi and Konkani

MEMBERSHIP

Toastmasters International (Since

2014)

CURRENTLY PURSUING

Certificate in Special Needs;

University of Dayton, Ohio

M.Sc. in Applied Psychology;

Alagappa University in

collaboration with Anugraha,

India

Jessie D'souza

Administrative Professional

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Responsible for managing the office's daily operations and onboarding new employees

Maintained records of invoices, payments, leases, and assets, reconciliation of bank statements

Created detailed expense reports facilitating reimbursement for business expenses incurred Significant Contribution:

Founded in March 2018, Alarabi is a Dubai-based private equity and venture capital fund focused on businesses that deliver change, value, and impact. In a start-up environment, established best office practices and processes and sourced competitive vendors. Group Learning and Development Coordinator

Al Futtaim LLC

Sep 2015 to June 2016

Training initiatives

Ensured the training content was in line with current processes and practices

Contributed to the Lead Accounts' involvement in key projects, cross-functional teams, and divisional rollouts by collating participant and stakeholder feedback

Evaluated and reviewed the impact of specific programs and developed reports to propose blended training solutions

Business solutions

Identified and improved operational systems and processes

Ensured delivery metrics are adhered to and recommended formal best practices to drive the learning centre vision

Supported divisions with queries related to the LMS platform and suggested best practices for the utilization of initiatives

Identified and coordinated the implementation of business solutions based on the 70/20/10 model and participant feedback in partnership with HR, business heads Administration

Answered calls, arranged meeting and training venues for attendees, maintained employee training records, equipments, gathered feedback from participants and stakeholders and supervised facility staff

Prepared agendas, scheduled meetings and appointments, documented the minutes and provided general support to visitors

Handled general office administration and clerical tasks related to managing office inventory and supplies, filing, photocopying, mailing, maintained systems for collating and reporting on Development performance and distribution to stakeholders Projects

Supported timely delivery of projects and ensured KPI’s were met and exceeded

Collated activities and reported on progress to performance based solutions through Six Box initiatives

Significant Contribution:

Worked collaboratively with the Lead Accounts to organise events and pilot projects to launch learning initiatives to enhance employee performance, gain and retain top talent thereby increasing productivity. IFM Facility Coordinator

Transguard Group LLC (Emirates Group Security)

Apr 2010 to Aug 2015

Facility Management:

Planned and scheduled PPM and RM work orders, and generated periodic reports in line with client KPI’s and SLA’s

Managed resources and coordinated with vendors to carry out PPM and RM

Coordinated with Help Desk to update client on work order status

Contributed to completing work schedules and closing work orders in the system

Supported mobilization and demobilization of manpower and materials for new and ongoing contracts as per the contractual and statutory requirement

Liaised with Facility Manager/s to identify, and implement risk management programmes and Risk Registers at sites

Facilitated operational activities for soft and hard services during site walks

Send out RFQs and prepare quotations

CERTIFICATE COURSES

Career Success – LinkedIn; Aug

2022

Transitioning from Manager to

leader – LinkedIn; July 2022

Develop Interpersonal Skills for

Inclusive Workplace – LinkedIn;

April 2022

Certificate in Counselling

(Anugraha, Capuchin Institute for

Counselling and Psychotherapy)

June 2020

English skills for Managers level

six (Transguard Group Training)

Certified First Aider (Quantum)

Fire warden (Emirates)

Body Language for Leaders

(LinkedIn; Feb 2018)

Etiquette for excellent customer

service (Spearhead Training)

Diploma in travel and tourism

(Clare’s travel and tourism

academy)

ACTIVITIES/INTERESTS

Environmental conservation

Music

Travel

Certified Catechist for Catholic

religious education

Peer Counselling

Volunteer at Blind Walk (The

Project Vision, India)

ADDITIONAL

INFORMATION

UAE driving license

Transferable visa

References will be made available

upon request

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Administration

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance

Sourced vendors and negotiated prices for new and existing projects

Trained users on CAFM, coached new team members and supported stakeholders across all IFM contracts

Performed regular stock checks and coordinated logistics of purchases, stock transfers, tagging, deliveries, and estimates of material cost Health and Safety:

Liaised with Facility Managers and HSE department to conduct HSE audits, maintain inspection reports and conducted Safety Tool Box Talks Contracts handled:

Emirates, Emirates Flight Catering and DNATA across 56 locations, South Staff Accommodation, Transguard staff accommodations, Johnson Controls Inc. (Standard Chartered Bank), Dubai Healthcare City, Ritchie Bros, and provided support to Facility Managers to manage Emaar Malls Group, and Dubai Golf Course, among others.

Significant contribution:

Maximised revenue by identifying ad-hoc works

Adopted lean thinking philosophy among the workforce to minimise waste and maximise output resulting in savings and improved performance

Supported and implemented CAFM across contracts and trained new users, which systematised and improved workflows

Facilitated IT and an external vendor migrate the Business Unit’s database to Oracle

Developed and implemented performance improvement strategies and plans to promote continuous improvement Office Assistant CHR Hansen (ME) FZCO Jan 2008 to Mar 2010

Office and IT administration

Customer service

Order processing and Logistics

Coordinated with Vendors

Audit and team management

Significant contribution:

Developed efficiency-enhancing workflow/process improvements to accommodate increasing responsibilities by less paperwork

Implemented inventory controls and standardized ordering procedures thereby improving inventory management and stock reporting

Sales Assistant Siemens LLC Aug 2005 to Oct 2007

Support to the Regional Sales Manager and Sales Engineers at ADB

Order Processing, Factory Acceptance Tests (FAT) and Follow Up

Commercial Administration

Customer Relationship Management

Significant Contribution:

Implemented file system at ADB, a newly acquired manufacturing subsidiary by Siemens to enhance document organization and management.

Executive Assistant Al Moosa Investment Group Nov 1998 to May 2005

Executive support to the Vice President, Department of Business and International Affairs

Real estate management

Significant Contribution:

Set up an effective filing system for archiving old documents which increased office efficiency

Supported the accounts division in recovering bad debts for the Media and Communications division valued at AED 300,000/- Administrator and Student Counsellor Al-Khansa for Management and Studies Oct 1996 to Oct 1998

Provided administrative and reception support to the IT and management divisions

Budgeted and tracked payment

Event management

File management

Significant Contribution:

Contributed significantly to the sales target by encouraging prospective applicants for enrolment in the MBA programmes.

*JMJ*

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