Patient Service Practice Manager

Dear Hiring Manager:

As an experienced and enthusiastic professional with more than twenty years of experience

managing all facets of operations in a very fast -pace eye doctors office, I am pleased to present the enclosed resume in response to your posting. With a broad knowledge base in ophthalmology insurance/billing and patient support, I am prepared to excel as your employee.

Through success in coordination and assessing ophthalmology claims, services and payments, I am well versed in the ophthalmology insurance industry. In my current position with Vision Associates, Inc I adeptly manage a high volume of claims daily while simultaneously delivering outstanding patient service. My complementary stills in records (EMR), appointment scheduling, payroll, and staff training and supervision position me to thrive in any role offered.

Highlights of my experience include the following:

Leading all day-to-day operations to support, train and oversee 14 employees, and 4 doctors

Measurably improving accounts receivables status, reigning in past-due accounts and achieving high rates of collections and paid-in-full invoices.

Forgoing and maintaining outstanding patient relationships, resulting in superior patient experiences and greater customer retention.

History of success recommending office initiatives and improved procedures to maximize productivity and boost patient and doctor satisfaction.

Furthermore, my detail-oriented nature and ability to effectively collaborate with other team members office additional skills essential to any position. I believe I would be a great asset to your team and look forward to hearing from you to discuss how I may contribute to your goals.

Thank you for your consideration.

Sincerely,

Rayna M. Breitenbecher

Management/Administration Staff Development & Training

Accounts Payable/Receivables Bookkeeping & Payroll

Insurance Claims & Billing

Experienced, energetic ophthalmology practice manager with 20 + years in the field. Highly versatile, personable and detailed professional with diverse experience in the ophthalmology and the Optometry field with dedication to efficiency, quality and productivity. Demonstrated strengths in insurance claims processing, accounting and staff training/supervision. Manage highly successful practice providing high quality general ophthalmology services. Possess extensive knowledge of ophthalmology business management. Responsible for key aspects of the business, such as overall operations of appointment scheduling for all doctors. Motivate team consistently reach office daily and monthly production goals. Recognized as dependable, highly self- motivated, positive and with professional attitude. Displays a high level of integrity to maintain and nurture relationships with patients, associated and other business acquaintances. Strong communications, decision making, multitasking, organization and leadership skills.

COMPETENCIES

* Team * Client Relationships * Budget

Collaboration Management

* Independent * Policy & * Critical Thinker

Judgement Procedures

* Forecasting * Strong Problem * Strong

Solving Communicator

* Project * Product * Consummate

Management Management Networker

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NOTABLE KEY ACCOMPLISHMENTS

* Credentialing and keeping up with CAQH for all doctors

* Health insurance interactions for all patients and doctors

* Knowledge of ICD and CPT coding for all insurances with modifiers

* Interactions with patients

EMPLOYMENT

4/2018 – present Vision Associates, Inc., Cranston, RI

(General Optometry Practice)

Billing-Credentialing Administrator

* Developed and implemented policies-maximized efficient operations

* All insurance billing and coding

* Keeping track of all insurance and patient payments

* Scheduling and making patient appointments

* All insurance credentialing and re-validating, keeping up with and

opening new accounts with CAQH

* Keeping track of receivable and payables

* Making bank deposits

10/8/1997 – 4/2018 Ophthalmic Surgeons, LTD, Johnston, RI

(General Ophthalmology Practice)

Billing Practice Manager

* Developed and implemented policies-maximized efficient operations

* Approved accounts receivable collections

* All insurance billing and coding

* Scheduling and making patient appointments

* Surgery scheduling and booking

* Payroll / web clock implementation

* Making bank deposits

* Keeping track of all insurance and patient payments

EDUCATION

* Pilgrim High School; All business courses

TECHNICAL

* PC, Windows10, MS Office, Word, Outlook, Excel, EMR, Caretracker

Revolution, My Vision Express, Trizetto

CERTIFICATIONS

* HIPAA

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