Premise Technician/Customer Service
Resume:
KENDALL S. MORGAN
aduflm@r.postjobfree.com
Tenured Engineer with over twenty years of experience focused on troubleshooting electrical equipment functions efficiently; utilizing industry standards. People-oriented individual ensuring customer satisfaction. CDL Class A licensed.
EXPERIENCE:
SEPTEMBER 2015 - PRESENT
PREMISE TECHNICIAN
AT&T INC., CHICAGO, IL
Work independently at customers’ homes and businesses as a trusted expert, installing the latest technology for high-speed broadband, Wi-Fi, and voice services. Troubleshoot customers’ technical issues via overhead equipment lines. Educate customers on service features and functionality. Install and rearrange wires in businesses & residences Terminate cat5 and RG6 coax cables.
MAY 2014 – AUGUST 2015
FIELD SERVICE REPRESENTATIVE
CLEANSLATE, CHICAGO, IL
Engaged in customer service throughout the day with pedestrians and business owners to educate them on the importance of recycling. Provided comprehensive neighborhood beautification services including litter abatement, landscaping, and graffiti/snow removal as assigned each day. Developed organization and prioritized skills to achieve set goals.
APRIL 2013 – APRIL 2014
STOCKER/FORKLIFT OPERATOR
FAIRPLAY FOODS, CHICAGO, IL
Inspected and unloaded new arriving shipments and ensured correct account of products. Trained new employees on daily assignments and company expectations. Assisted customers and resolved their issues as well as maintained a clean workspace.
JUNE 2013 – SEPTEMBER 2013
ATTENDANT/CUSTODIAN
CHICAGO PARK DISTRICT, CHICAGO, IL
Maintained Park area, ensured a clean and safe environment while monitoring any areas of concern. Assisted staff with groups of children. Prearranged special events and accommodated neighborhood and local patrons.
OCTOBER 2011 – AUGUST 2012
TOW TRUCK DRIVER
E&R TOWING, CHICAGO, IL
Assisted with vehicle breakdowns and accidents by driving to the scene of an accident or vehicle breakdown, connecting the damaged vehicle to the truck, and towed the vehicle safely back to a service station, repair shop or salvage yard. Also performed minor roadside repairs, such as tire changes, and jump-start automobiles.
MARCH 2010 – MARCH 2011
CREW LEADER / DRIVER
K&R LAWNCARE
Completed customer consultations prior to completing clients’ lawn care plans. Performed safety inspections before and after leaving job sites. Assigned drivers to trucks; hitched trailers following safety guidelines.
MAY 2008 – FEBRUARY 2010
PRIVATE
U.S. ARMY
Fire support systems specialist - Set up and operate communications systems, encode and decode messages, assist in the preparation of fire support plans, coordinate and target, operate laser range finders and target devices, and determine the target's location using computers or manual calculations.
SEPTEMBER 1998 – NOVEMBER 2004
OVERHEAD LINEMAN ELECTRICIAN
COMMONWEALTH EDISON (COMED)
Removed and installed electrical devices such as transformers, capacitors, regulators and switches. Repaired damaged overhead and underground equipment. Safety tested and re- tested electrical devices with voltmeters. Responded to emergency weather outages and power outages.
JUNE 1990 – MARCH 2013
GENERAL LABORER (Seasonal)
MORGAN CONSTRUCTION
Assist Foreman with remodeling and new construction projects. Installed and repaired electrical wiring, systems, and fixtures in properties. Demolition and debris removal.
EDUCATION
2006 2008
CIVIL ENGINEERING TECH I CERTIFICATION, USOC PROGRAM
1996 1998
MAJOR EDUCATION, CHICAGO STATE UNIVERSITY
1995 1996
ASSOCIATES IN EARLY CHILDHOOD EDUCATION, OLIVE HARVEY
CERTIFICATIONS
500 Volt Certification ComEd
OSHA Ergonomics Certificate
Full Phase Lineman Certification ComEd
Member of IBEW Local 212
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