Administrative Assistant Customer Service
Resume:
Brianna Manning
***************@*****.***
Profile Statement
Highly motivated individual seeking a full-time position managing teams, creating positive company culture and efficient working environment. Looking to put leadership, team management, highly effective communication skills and business knowledge into practice in a challenging role.
Education
Ivy Tech Community College December 2022
Valparaiso, IN
Associates of Applied Science in Business Administration Ivy Tech Community College December 2022
Valparaiso, IN
Certificate of Human Resource Management
Ivy Tech Community College December 2022
Valparaiso, IN
Certificate of Business Administration
Employment History
Portage Township YMCA - Director of Enrichment and Recreation 2/2018 - Current Portage, Indiana
Oversees all income producing programs as well as manages support staff. Sets yearly budgets and ensures programs are meeting requirements to successfully stick to budget. Market all programs both internally and externally. Manages a team of 50 staff to ensure programs are in proper state mandated ratios. Oversees all state funding and functions. Hires and onboards all program staff. Sets expectations for each program. Snapp and Associates - Insurance Administrative Assistant 1/2014 - 2/ 2015 San Diego, California
Oversaw a 200 client book of business. Worked with Insurance Agent to write and send out policies. Oversaw all customer service and took all incoming calls. Worked using Quickbooks, Microsoft Office and G Suites.
Allied Health - Office Manager 6/2012- 12/2013
Merrillville, Indiana
Oversaw all office functions and running of front desk. Answered phone calls and gave building tours to potential students and families. Took tuition payments and balanced payment records. Organized student files and tracked records for graduation dates. Utilized Microsoft office and G Suites for records and payments. Maintained cleanliness of building and kept equipment in working order.
Strengths
Strong Communications Skills, Time Management, Customer Service, Leadership Competencies, Microsoft Knowledgable, G-Suites Knowledgeable, Team Management, Organized, Responsible, Volunteer Board Chair for Epic Young Professionals. Skills
Computer Literate, Budgeting Experience, Schedule Building, Management of a team of 50, Sales and Ordering, Human Resources Experience, 10 Years Experience in Business Management, Critical Thinking, Problem Solving, Attention to Detail, Accepts Constructive Criticism.
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