Customer Service Hobby Lobby

Amaya S. Capel

Email: ************@*****.***

Phone Number: 336-***-****

Profile: I am people oriented and customer focused. I realize the importance of quality service and customer satisfaction. I am a quick learner. I am also recognized as a leader and team player amongst peers. I Exhibit professionalism and have a strong sense for attention to detail. My aspiration is to continually grow and further develop customer service skills.

Objective: To obtain a position with an outstanding company that will enable me to utilize my excellent customer service and interpersonal skills.

Education:

Guilford Technical Community College

T.W. Andrews High School

Winston Salem State university

North Carolina Agriculture & Technology University- present

Honors/Awards/Achievement

Principal’s Award

Student of Character Award

Certificate of Achievement

Academic Excellence Award

Excellence in Theatre Award

4.0 GPA Recognition Award

Experience

Tropical Smoothie Café, John Gordon Lane, High Point, NC (April 2019 – February 2020)

Accurately process customer orders and maintain cash drawer

Assist customers with questions regarding menu items

Perform smoothie and food preparation

Train new hire staff

Deliver prompt, courteous, and accurate service with a smile

Hobby Lobby, 2506 N Main Street, High Point (August 2020-January 2021)

Conduct cash operations ensuring 100% accountability for all daily transactions

Maintain high standards of customer service during high-volume and fast paced environment

Answer questions regarding merchandise and maintain current knowledge of all promotions

Lowes Foods, Inc., 1236 Guilford College Road, Jamestown, NC (January 2020 –July 2021)

Conduct cash operations ensuring 100% accountability for all daily transactions

Maintain high standards of customer service during high-volume and fast paced environment

Answer questions regarding merchandise and maintain current knowledge of all promotions

Alorica call center ( August 2021-November 2022)

Agent assist / virtual assistant

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Calmly attempts to resolve and de-escalate any issues

Community Service

Johnson Street Global Studies – High Point, NC

Assist lead teacher with classroom preparation

Assist elementary students with classroom work

KinderNoggin Daycare – High Point, NC

Serve as advocate for daycare children

Assist lead teacher with food preparation, playing games, reading stories, and safety procedures

References

Available Upon Request

Contact this candidate