Brand Associate Front Desk

Carol Anne Joy Holt

**** ********** **. ********** *****, Michigan 48304

+1-773-***-****

*********@*****.***

Professional Summary

A bachelor’s degree holder in Hospitality Management major in Hotel Industry with an excellent organization and relationship building skills, works professionally with a winning attitude and desire to provide an exceptional customer experience. Dedicated and hardworking bringing strong backgrounds in Hospitality Industry. Skilled in conflict resolution and multitasking.

Skills

• Flexible

• Multi-tasking

• Guest relations

• Time management

• Task Prioritization

• Outstanding organizational and management skills

• Good verbal and written communication skills

Experience

Front Desk Supervisor March 2021 – Present

Embassy Suites

Troy, Michigan

• Assist and guide the front desk staff through their daily duties and responsibilities.

• Train Front Desk staff as designated and outlined in the Front Desk Training Procedures.

• Maintain a positive work environment.

• Check guests in and out of the hotel in a courteous and pleasant manner.

• Greet, communicate with and welcome guest/s

• Answer the phone and direct the call

• Provide guest/s needs and information during their stay

• Answer any questions guest/s have

• Make recommendations for activities and restaurants

• Answer all guest/s questions and address their complaints

• Answer all incoming calls and emails, redirect them when needed

• File important documents and keep them well organized

• Resolve guest complaints with critical thinking and sound judgement

Brand Associate October 2020- March 2021

Banana Republic

Troy, Michigan

• Provide check-out services for guests at the cash register

• Ensure each and every customer receives positive outcome in their shopping experience

• Greet customers on site and ensure they get help finding what they need

• Organize the store and inventory

• Staying positive and upbeat at all times

Restaurant Hostess September 2019- July 2020

Katy’s Dumplings House

OakPark Illinois

• Greet and welcome customer/s

• Help customer/s to be seated and ensure they were getting served by their waitress/ waiters

• Answer phone calls, take phone orders, help kitchen to pack food

• Help servers with bringing up the food to the table, stocking up what needed for the next shifts.

Banquet Server and Bartending May 2019- August 2019

White Eagle Hall and Events

Niles, Illinois

• Prepared events by arranging tables and service up to 100+ guests

• Served food and provide what they need

• Greet and welcome guests

• Made alcoholic drinks such as cocktails

Restaurant Server/ Morning Floor Supervisor September 2017- April 2019

Leona’s Pizzeria

Chicago, Illinois

• Greet customers promptly and pleasantly, explaining wait times and seating arrangements

• Served food to guest and make sure to provide that customer wants and needs

• Open and close restaurant. Responsible of opening and preparing for the morning shift

• Taking inventory and orders the restaurant needs from the suppliers

• Helped the GM to think what specials can we offer to the customers

• Resolved customer complaints and made their dined in experience better

• Provided good leadership to my co workers

Front Desk and FnB Internship July 2016- July 2017

Embassy Suites by Hilton

Troy Michigan

Education Bachelor of Science in Hospitality Management October 2015 Baliuag University Bulacan Philippines

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