Salesforce Developer Admin
Resume:
Mohammed Abdul
*************@*****.***
SUMMARY:
Having Overall 8+ years of experience in Salesforce.com Design, Force.com Administration & Development (Visualforce, Apex), Configuration, Data Migration, Integration and around 3 years of experience in J2EE and Client server technologies.
Extensively exposed to creating objects with relationships, fields, record types, escalation rules, assignment rules, validation rules, data migration activities, custom page layouts, custom fields, custom tabs and other standard functionality.
Extensive experience in Creating Roles, Profiles, Email Services, Workflow Alerts, Actions, Validation rules and Approval Processes.
Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Cases, Opportunities, Quotes and Dashboards.
Worked on Salesforce1 platform and Lightning Ready features from Classic to LEX.
Extensively worked on development of custom components using Lightning Component Framework following Security Standards and best practices.
Mastery of the Einstein Analytics (Wave) application, including designing and developing sophisticated dashboards, implementing enterprise security and access approaches, and rolling out governance approaches.
Having good Experience in integrating Salesforce.com with Marketing Cloud exact target.com using custom RESTAPI calls and with salesforce connector AppExchange app.
Worked on Integrations like using Force.com REST API, Exact Target integration and Wave API’s.
Expertise in handling bulk data by implementing custom apex logic, Bulk, Triggers, Batch Apex and Scheduled Jobs
Good work experience in versioning tools like SVN, GIT for maintaining code branches and code commits.
Handled migration and deployment activities using Data Loader, ANT deployment tool, also having knowledge in CI/CD continuous Integration tool.
Experience in working across various SFDC implementation like Sales Cloud, Service Cloud,Community Cloud And Financial Service Cloud (FSC).
Worked in all stages of Software Development Life Cycle (SDLC)
Conducted Knowledge Sharing sessions to multiple project team members by explaining the Lightning features which are Visualforce and Lightning Development, Lightning Migration.
Excellent depth in J2EE Technologies such as Bitbucket, Jenkins, css, JavaScript and AngularJS.
Salesforce.com Live Agent Console setup in Service Cloud and experienced in Salesforce.com Marketing Cloud.
CERTIFICATIONS:
1.Certified Force.com Developer – Dev 401.
2.Certified Salesforce Admin.
3.Certified Salesforce Service Cloud Consultant.
TECHNICAL SKILLS:
Salesforce
Technologies
Salesforce CRM, Lightning Application, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, Workflow and Approvals, Reports and Dashboards. Scheduler, Batch Apex, Aura framework. APIs (Bulk, REST SOAP,BULK Streaming )
Agile (Scrum Methodology) Waterfall, UML diagrams
Salesforce Tools
Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Import Wizard, Force.com Excel Connector, Force.com Platform (Sandbox and Production)
Other CRM
Veeva, ServiceMax
Integrating Tools
Apex Data Loader, Import Wizard, Data Export, Mass Delete
Languages
Apex, Core Java, Linux C, C++,HTML,XHTML,XML, CSS,JScript, SQL, SOQL, SOSL.
Web Technologies
HTML, XML, CSS, Java Script, JSP WSDL, SOAP API, REST API
Databases
SQL Server, My SQL, MS Access, DB2
PROFESSIONAL EXPERIENCE:
Client: CHARLES SCHWAB, Westlake, TX Aug 2021- Till Date
Role: Salesforce Administrator & Developer
Responsibilities:
Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
Used Data loader to transfer the data to production and full sand box, used Eclipse IDE for Complete Apex programming
Configured Financial Services Cloud components(FSC) to build a customer community.
Migrated database server into cloud by using AWS services.
Created Customized UI as per the client requirement using the Visual force
Developed web services using Salesforce.com Web Services API to provide data for third party clients. Developed and maintain Visualforce, App Exchanges, Force.com pages and integration to other third party solutions
Consolidated multiple triggers into single trigger on a single object using Trigger handler. Participated in cross-functional teams that address strategic business issues involving CRM and other related systems
Created multiple utilities for client to do action on multiple account records at a time. Effectively communicate task and project status and escalate to management as necessary
Worked and designing microservices with NodeJS,Kubernetes, Docker.
Assisted in gathering API requirements to integrate HubSpot in the client facing application
Experience using Salesforce Data Migration using Data load tools: Workbench, Jitterbit Data Loader, Informatica, Apex Data Loader and Salesforce API Data Loader.
Built reusable UI/UX components with lighting component framework
Configured the Contract management and revenue management with using of Apttus CPQ.
Designed and developed workflow rules, validation rules, and customizations within Salesforce.com
Created CPQ process using Apptus CPQ and CLM AppExchange tool in Quote.
Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce.com as a sales tool.
Worked on manual and custom document placeholder in nCino
Experience in Sales Force Testing and Administration tasks like gathering CPQ requirements on workflows.
Executing Selenium Test Cases and Reporting defects.
Involved in the development like creation of objects, profiles, sharing rules, roles, triggers, validation rules.
Involved in migrating data from Oracle to Salesforce.com.
Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
Deployment of code from one org to other by using change sets, eclipse.
Develop custom UI suing CSS,HTML, Visual force components and used jQuery, JavaScript for front-end validation
Worked on the scrum process which is the path of agile methodology.
Client: PNC Bank, Pittsburgh, PA Nov 2018 – Aug2021
Role: Salesforce Lightning Developer
Responsibilities:
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
Developed Lightning Web Component framework to create web applications that run anywhere..
Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
Worked on Lightning Web Component which uses core Web Components standards. Developed Lightning Web
Component with custom HTML elements, built using HTML and modern JavaScript..
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
Writing Automated Test Cases, Test Scripts, and Testing Scenarios, using Quick Test Professional for Regression testing, implementing the required checkpoints and updating them from time to time.
Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.cpq
Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
Created REST APIs using Apex REST, which helps to find the Duplicate Leads, Opportunity or Service Contract, exist in Salesforce.
Worked with Source tree to commit the code changes to GitHub.
Strong Experience in Salesforce Lightning components design and designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
Interacted with various Business users for requirements gathering.
Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
Worked on the Service channel of work items that are received from organization—for example, cases, chats, or leads.
Actively participated in Micro services and Real-time integration architecture design using Apache Kafka.
Design of data security model for salesforce standard and custom objects
Implementation of Compliance, Control and Control Tracking for compliances like PCI, FedRAMP and SOC.
Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign etc.
Configuring Salesforce for various business needs (e.g. profiles, permissions sets, sharing rules, user roles, data security, org refreshes etc.)
Worked on Case Object Integration and Implementation part in Service Cloud.
As the field values, required fields, and how objects are related, by displaying lookup and master-detail relationships.
Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.
Created relationships among objects using Lookup and Master-detail relationships.
Used Web Services like SOAP, REST framework to exchange information on exchange rates.
Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic and Interactions
Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
Performed data clean up and/or Data migration to/from salesforce.com
Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, DML statements, Data Loader, Lightning design system (LDS), Custom Objects, RESTful API, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.
Client: Edward Jones, St. Louis, MO May 2017 – Oct 2018
Role: SFDC Developer/Administrator
Responsibilities:
Understanding the existing CRM application, data model, integrations and Project Structure.
Performed the role of Salesforce Developer in the Organization.
Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
Developed Triggers with bulk-safe and exception handling and have a minimum of 85% code coverage
Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
Worked towards explaining the capabilities of Veeva IMS to the business in layman's terms while also being able to be "hands-on"
Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
Experience in Force.com development with exposure to Wave, Heroku, and Lightning.
Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
Developed wave dashboards using Salesforce platform as the backend.
Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.
Worked on Heroku connect to build apps. Used Heroku processes for deploying.
Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning
Experience In configuring workflows, Lightning pages, process builders and lightning flows.
Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
I also worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, and contract templates.
Created Dashboards and Dashboard Components, implemented multiple levels of Dashboards, and conhd Dashboard refresh
Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects
Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
Integrated applications with salesforce.com using SOAP web services API.
Used Informatica Power Exchange for integrating the SFDC with legacy system.
Introduced to Wave Analytics and worked with prebuilt Dashboards and Wave app for data Isolation, Salesforce Cloud Commerce to create custom reports, and opportunity development as per business requirement.
Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation
Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Agile, Informatica, ETL, Canvas, Apex Triggers, SAP, Reports, JSON, REST, SOAP, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, XML, Java Script, Web services, WSDL, SFDC Sandbox, Lightning,Eclipse IDE Plug-in, Oracle 10g, Windows XP.
Client: State of OR, Portland, OR Sep 2015 – Apr 2017
Role: SFDC Developer/Administrator
Responsibilities:
Data model creation and redesigning the existing application to built a robust with best practices.
Has done integrations and used the salesforce marketing cloud connector V5 to connect to multiple salesforce orgs.
Used SOAP & REST API to invoke triggered sends and create redundant data.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Build Documentation for the end users and managers for easy navigation and access.
Created many Data extensions to accommodate custom scenarios. Configured and designed journey’s using journey Builder.
Automated the import, extract and query activity using Automation Studio. Used Dynamic content for subject lines.
Handled entire application sharing standards using Role hierarchy, Criteria Based Sharing Rules, Permission Sets, Territory Management and Apex sharing to meet the business requirements.
Developed configurable logic using custom labels, custom settings and custom meta data types.
Implemented complex custom apex logic using best practices and sharing standards.
Created new and also redefined existing bulk triggers which support bulk data and process the records to meet business process along with error tracking for each record.
Worked on code optimization using the best practices of Salesforce in order to increase the performance of the application by considering the SFDC Governor Limits.
Worked on setting up the entire process for development, deployment.
Played a vital role in the project by handling millions of records with bulk triggers logic and tracking the status of each record which is generic to all objects.
Code commits to the different branches based on the sprint cycle and supported QA by providing necessary business details.
Helping the team by creating demo data and support at UAT phase by providing immediate bug fixes if any.
Salesforce Features: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, Apex Web Services, Analytic Snapshots, Lightning(Aura), SLDS, Security and Sharing, Community Cloud, Marketing cloud, Journey builder, REST & SOAP.
Client: Revolent Group, Chicago, IL Feb 2014 – Aug 2015
Role: Salesforce Admin
Responsibilities:
Performed the roles of Salesforce.com Administrator and Developer in the organization.
Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
Created and deployed Several Reports using salesforce.com platform.
Developed and deployed workflows and approval processes for opportunities and products/ assets management.
Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
Developed VF components in mobile apps.
Created and used Email templates in HTML and Visualforce.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.
Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox .
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