Hardware Configuration Support Specialist

Garrett L Degner

719-***-**** • ***********@*****.*** • Colorado springs, Colorado • linkedin.com/in/garrett-degner

Professional Summary

Honorably discharged veteran with fourteen years of experience as a Flight Engineer seeking an entry-level position in Information Technology. Hardworking, and familiar with time management, communication, and equipment maintenance. Security-conscious, observant, and capable of working in challenging environments. Experienced in fast-paced, continuously evolving environments, while maintaining classified databases and strict deadlines in support of organizational objectives. Quick learner with a sincere desire to grow professionally with a great organization.

Honorably Discharged Veteran.

Areas of Expertise

Project Management / Risk Assessment / Staff Development / Policy Implementation / End-User Support / Organizational Communication / Cross Functional Leadership / Strategic Planning / Cross-Functional Collaboration / Team Building & Leadership / Staff Training & Development / Community Relations / Education & Advocacy / Program Implementation / Documentation & Reports / Strong Analytical Skills Interpersonal Communication / Problem Solving / Critical Thinking / Time Critical Decision Making

Education

AA Degree University Of La Verne June 2016

Lean Six Sigma Yellow Belt September 2016

Lean Six Sigma Green Belt September 2016

ACI Learning – Computer User Support Specialist Anticipated Graduation: January 2023

CompTIA A+ Anticipated Exam Date February 2023

Security+ Anticipated Exam Date February 2023 Network + Anticipated Exam Date February 2023

ITIL Anticipated Exam Date February 2023

Professional Experience

United States Navy November 2008 – September 2022

Flight Engineer

Responsible for all pre/post flight duties, paperwork, in-flight system operation, system monitoring, and real-time diagnosis and correction of malfunctions and emergencies.

Expertly Operated three different multi-million dollar aircraft platforms.

Achieved the role of systems matters expert on all systems for three different aircraft platforms.

Coordinated flight crew actions for normal and emergency operations.

Managed the troubleshooting and correction of all aircraft system malfunctions.

Trained junior personnel to operate, troubleshoot, and fix three different aircraft platforms

Ensured the proper function of electrical navigation systems and implemented alterations and modifications to existing equipment.

Troubleshoot both aircraft and equipment to properly diagnose issues and skillfully made corrections by utilizing both hardware and software provided, adhering to necessary publications and strict safety guidelines.

Coordinated, prioritized, and monitored all production work center maintenance efforts.

Assigned material priorities and monitored overall material support, and ground support equipment usage.

Job-Related Training

ACI Learning – CompTIA A+, Security+, Network+, ITIL, Certified Network Defender, Certified Ethical Hacker

Quality Assurance / System Integration / User Interface / Configure Install / Software and Hardware Configuration / Software and Hardware Troubleshooting / Data Analysis / Software and Hardware Installation

Technical Skills

Software: Microsoft Office 365 Suite SharePoint

Operating Systems: Microsoft Windows MAC OS

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