Customer Service Team Member

HAILEY HALLMARK

**** ****** **. • Willis • TX • *7378 • 469-***-**** • *********@*****.***

OBJECTIVE

Hard working, organized, and motivated individual seeking a position where my knowledge, skills, and experience will be utilized effectively to contribute to the overall success of the company. Adept at multitasking in a high-volume fast-paced work environment. Able to maintain cordial and professional working relationships with other staff supervisors and customers.

PROFESSIONAL ACCOMPLISHMENTS AND WORK HISTORY

Staffing Texas Temp.– BVCAP January 2022

• Processed Applications as well as reviewing applications and other paper work provided by a client.

• Answer incoming calls promptly, while greeting clients, providing information, transferring calls and/or taking messages as necessary

• Contributes to team effort by accomplishing related results as needed.

• Ability to effectively present information and respond to questions. TacoBell– General Manager February 2017- January 2022

• Scheduling

• Managing the Budget

• Follow-ups

TacoBell– Assistant Manager March 2013 –2017

• Ensuring safe food and temperatures are being monitored

• Ensuring Proper Safe Auditory

• Hiring

• Interviewing

TacoBell-Shift Manager June 2011-2013

• Ensuring Consistent Customer Satisfaction

• Developing People (Ensuring Training occurs)

• Equipment/Food Orders

• Food Safety Reviews

• Product Rollout

• Opening and Closing Final Paperwork

• Setting Goals for Employees during each shift

TacoBell/Long John Silvers – Team Member Trainer January 2009 – 2011

• Train new hires on all policies and procedures

• Manage employees to ensure they are on task and following proper procedures

• Manage inventory

• Assist customers with customer service issues

• Prepare and serve food

• Take orders

• Count down cash drawers at the end of each shift

• Operate cash register

TacoBell/Long John Silvers – Team Member

January 2008 – 2009

• Assist customers with customer service issues

• Prepare and serve food

• Take orders

• Count down cash drawers at the end of each shift

• Operate cash register

EDUCATION

Sulphur Springs High School Graduation Date: May 2011 Sulphur Springs, TX

• Applicable classes taken:

o Business Information Management

o Career Preparation I & II

o Speech

o Touch Systems Data

COMPUTER SKILLS

• MS Office (Word, Excel, PowerPoint, Access, Internet Explorer) MEMBERSHIPS & PROFESSIONAL TRAINING

• Business Professionals of America, 2009-2011

• Serve Safe Certificate 2016-2022

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