SHANNON POUNDS

*** ********* *** adufd9@r.postjobfree.com

Akron, OH 44320 (C) 330-***-****

EDUCATION:

Bachelors of Business Administration Concentration in Information Systems

DeVry University Columbus, Ohio Graduation: June 2005

TECHNICAL SKILLS:

MS Word, Excel, Access, Project, Outlook, PowerPoint, Visio, Quickbooks Pro, Adobe, Oracle 9i, HTML, SQL, PL/SQL, Java, JavaScript, Visual Basic, Peachtree, Windows 98, Windows 2000 Professional, Windows XP, DOS 7.0 *450 hours of combined hardware and software lab experience*

WORK EXPERIENCE:

12/2017-Current Signet Jewelers Akron, OH

Credit Correspondence Rep

Research customer accounts to verify identity and create appropriate response to credit inquiry

Create and update response letter templates to stay current with new credit requirements

Surpass expected credit correspondence production expectations

Research all Cease & Desist, Power of Attorney, Account Validation, Credit History, Credit Dispute, Identity Theft and Goodwill letters

11/2008-1/2017 Flavor Vapes L.L.C. Akron, OH

Manager/Sales Representative

Train employees on customer service, up selling, use of devices, cash register use e

Handle any escalated customer issues via e-mail, in person or over the phone

Order / research products and office equipment, handle any delivery issues including defective products

Introduce people to a healthy alternative to smoking and answer any of their questions

Generate and mail invoices, handle all billing and collection issues

Handle month end and year end reports

Conducted extensive literature reviews regarding health and safety use of vaping products

Created surveys about knowledge and interest of vaping for existing and potential customers

2/ 2005-3/2008 Allposters.com Columbus, OH

Warehouse Coordinator

Manage customer relations by serving as a liaison between customer service, merchandisers, vendors and management

Handle all exceptions, vendor concerns and customer issues including but not limited to damaged items, missing items, invoice issues, etc.

Order office supplies, keep office files up to date

Process purchase orders, returns, credits, verify them, and send them to accounting

4/2002-1/2005 AlloyMerchandising Columbus, OH

Customer Service/Sales Rep

Record documentation of customer comments, concerns and suggestions

Manage high volume calls in a fast paced environment

Utilized company oriented sales techniques to meet required targets and sale goals

Developed promotional pieces for marketing team

Award-Winning sales rep. with success in delivering revenue gains in competitive segments

Document transactions that require special handling or problem solving

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