Service Representative Customer
Resume:
Debra Libby
Millville, PA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Dietary Aide - Flex
Priorty Healthcare - The Gardens - Millville, PA
April 2017 to Present
Preparation and serving of meals and snacks to the resident population of the facility Epic Security Representative - Work from Home - Temporary One Source Staffing / Geisinger Medical Center - Berwick, PA August 2022 to September 2022
Process security updates and requests for new employees, and process testing information for accurate employee records and security clearance.
Private In-Home Caregiver
Ragged Ridge Design - Millville, PA
October 2018 to June 2022
In home care, assisting traumatic brain injury patients and peritoneal dialysis patients with rehabilitation and in home daily processes with adaptive equipment. Home Health Care Aide - Flex
Northeastern Homecare - Bloomsburg, PA
August 2018 to November 2018
Care for Clients in their homes and assist with care and home services. Customer Service Representative
Sykes Enterprises, Incorporated - Bloomsburg, PA
September 2017 to November 2018
Customer service, handling Blue Cross and Blue Shield, Medicare and Medicaid insurance service and claims for Illinois client and provider calls
Commercial Manager
Advance Auto Parts - Bloomsburg, PA
June 2016 to September 2017
Commercial parts and sales manager, placing orders, inventory control, and sales to garages and dealerships.
Customer Service Representative
Sykes/ TMG Health - Bloomsburg, PA
June 2015 to June 2016
Call Center, answer calls from members and providers concerning medical insurance plans and claims Store Manager
Dollar General - Williamsport, PA
August 2015 to October 2015
All duties concerning store operations and employee payroll and retention. Dispatch and Transport Manager
Keystone Clearwater Solutions - Williamsport, PA
July 2013 to May 2015
Manage employee and equipment scheduling in support of gas well industry. Logistics Manager /On Board Computer Technician
DOT Compliance - Pennsdale, PA
October 2011 to September 2014
Manage and schedule employees and equipment in support of gas well industry Driver Manager
Veriha Trucking - Milton, PA
November 2013 to April 2014
Manage fleet and equipment in connection with transportation of goods to warehousing facilities Dispatcher
Minuteman Environmental - Mifflinville, PA
August 2011 to October 2011
Direct and schedule employees and equipment in support of emergency haz-mat clean up and response teams and gas well industry.
ManagerTire Lube and Express
Walmart 1794 - Bloomsburg, PA
November 2010 to August 2011
Manage employees and inventory, Tire and Lube appointments and services Sales Associate
A&A Auto Parts - Bloomsburg, PA
July 2010 to November 2010
Parts sales and delivery
Team Driver
Zimmerman Truck Lines - Mifflintown, PA
April 2007 to April 2010
Transportation of goods and equipment to warehouse facilities Team Driver
Calex Logistics - Pittston, PA
August 2003 to April 2007
Transportation of goods and equipment to multiple locations and customers Driver
Kevin Ryman Inc - Berwick, PA
February 1994 to April 2007
Pick up and delivery of goods and equipment to multiple customers Commercial Sales Manager
Autozone - Berwick, PA
July 1996 to January 2001
Schedule and route drivers for parts deliveries. Store and inventory management. Parts Counter Associate/ Customer Service Representative Shoemaker Auto Supply - Bloomsburg, PA
May 1992 to July 1996
Automotive parts sales and delivery, store support Dispatcher
Tully Contracting- David Graham Recycling - Berwick, PA February 1989 to November 1993
Direct crews and equipment to cleanup highway cleanup and construction debris and residual garbage removal from transfer stations to landfills and disposal sites. Education
High school or equivalent
Skills
• Customer Service
• Call Center
• CSR
• Customer Care
• Route Driving
• Dietary Aide Experience
• Loss Prevention
• Delivery Driver Experience
• Profit & Loss
• Tractor-Trailer
• Box Truck
• Commercial Driving
• Epic
• Flatbed
• Freight Experience
• Time management
• Culinary experience
• Food production
• Assisted living
• Dietary department experience
• Nursing home experience
• Food industry
Certifications and Licenses
CDL Class A or B
Drivers License
Air Brake Endorsement
Motorcycle License
Assessments
Nursing Aide Skills — Highly Proficient
May 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Responsibilities
Dispatch crews and equipment to emergency response spills, and accident scenes. Fill labor crews with Certified technicians for cleanup and disposal of hazardous and non-hazardous materials. Schedule disposal of spill material to proper facility. Schedule and arrange water transportation to well sites and impoundments. Schedule and arrange crews and equipment for frac sites and other aspects of the gas well industries. Manage driver training and employee related issues. Review billing and logs. Responsible for water haul spreadsheets and shift reporting. Direct JSA forms to proper departments for correction of issues. Employee hiring, training and disciplinary action. Breathe and alcohol, and drug testing for pre-employment, random, accident and incident. Handle phone calls and direct to proper departments, including answer and assist customers in emergency response.
Schedule work tasks for employees and tire and lube techs. Inventory maintenance. Profit and loss records maintenance. Updates for Hazardous Materials Compliance records. Bay and Support procedures updates. Sales and service.
Transportation of materials, frozen and fresh food products and equipment to multiple locations. Coordinate with shippers and receivers for loading and unloading schedules. Responsible for correct product counts and to ensure arrival without damage. Forklift operation when necessary. Sales and customer service in association with automotive parts to commercial garage owners. Processing records and accounting of warranty and billing. Responsible for setting up delivery routes and acquiring new customer base to meet sales quotas. Creating schedules and hiring of new employees in accordance with sales base.
Processing and record keeping in affiliation with warranty claims and inventory control and management. Approaching and resolving Human Resources issues. Certifications
JJ Keller Hours of Service for Gas and Oil Industry Shell Certification
Talisman Certification
Talisman FERG
Anadarko Third Party Cert.
Patterson-UTI Third Party Cert.
Drug and Alcohol Technician
Driving Safety Services
Houston, TX
Certification Expires 7/2017
Tire Technician
Lubrication Technician
Service Writer
Courtesy
Upper Bay Technician
Lower Bay Technician
Bentonville, AK
ASE/ Automotive and light truck/ Series P
ASE/ Parts and Sales Specialist
Automotive Service and Excellence
Knoxville, TN
8/1996-9/2003
Loss Prevention
ATA/ITT
Knoxville, TN
8/1996
Inventory Control and Management
Human Resources
ATA/ ITT
Nashville, TN
Employment Interview Process
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