Service Representative Administrative Assistant

Keyunna Spencer

**** ** ** ***. **** Converse, TX 78109 501-***-**** adufc7@r.postjobfree.com

PROFESSIONAL PROFILE

Patient-centered professional with a collaborative approach to assess, plan, facilitate and advocate for options and services. Backed by solid work history in the medical field, reputation as a team player, and passion for helping others. Communicate effectively in order to meet individual needs and coordinate available resources in order to promote quality outcomes.

-Communication skills needed to provide healthcare and community setting support and advocacy.

-Promote adherence to relevant public policies, rules, and ethical practices including patient confidentiality.

-Address issues related to funding, resource allocation, and the design and delivery of support services.

-Microsoft Office Applications: MS Excel MS Word MS PowerPoint Typing Speed: 35 WPM.

KEY QUALIFICATIONS

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations

Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods

Community Resources Public and Community Health Systems Program Planning Interview Techniques

Delivery of Services Program Management Social Programs Wellness Self-Care

Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics

Medical Terminology HIPAA Compliance Interpersonal Professional Communications

Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2022

Florida Career College Certificate of Completion – Business Administration

PROFESSIONAL EXPERIENCE

Areotek – San Antonio, TX 08/2021 – Present

Medical Biller / Customer Service

-Interface with customers via inbound and outbound phone calls.

-Enter data into computer and document call interactions.

-Help customers return medical equipment.

Convergent Outsourcing Call Center – San Antonio, TX 09/2017 – 11/2019

Customer Service Representative

-Provided educations to customers on low-cost electricity bills.

-Documented call interactions and transferred inbound phone calls.

-Completed various duties as needed.

North Metro Medical Center – Jacksonville, AR 01/2016 – 03/2017

Medical Administrative Assistant / Medical Secretary

-Assisted with insurance verification.

-Processed medical record requests and helped with medical billing.

-Entered data via EMR and maintained HIPAA compliance.

Volunteer experience includes 1+ year at Jackson Chapel Church of God in Christ in Helena, AR

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