Resources Human

Donya DeVore

Human Resources Manager, Profile

***********@*****.*** • 407-***-****

LinkedIn • Durham, NC 27705

Accomplished and performance-driven professional with extensive experience in directing business operations, delivering efficient customer services, and managing multiple projects. Proven success in administering human resources functions providing interfaces incorporated client benefit strategies ensuring compliance with state regulations. Adept at identifying business needs and developing productive plans to deliver tangible results and reduce organizational costs. Proficient in facilitating in strategy development and execution, employee education, relationship development virtually. Skilled in leveraging leadership strengths and business acumen by employing critical thinking skills to meet rigorous objectives and improve excellent client experience. Areas of Expertise

Human Resources Management

Strategic Planning & Execution

Team Building & Training

Employee Benefits & Compensation

Inventory Management

Policy Development

Customer Satisfaction & Retention

Performance Improvement Plans

Regulatory Compliance

Professional Experience

Crazy Dragon & Tavern, Palace Pointe Roxboro, NC Jun 2022 – Nov 2022 Director of Food & Beverage

Served as leader of operations and manage quality employee induction and development. Created and executed position training material, designed new menus, and allocate budgets. Successfully manage scheduling, ordering, purchasing, and inventory, as well as establish company standards following regulatory bodies. Regulated food and liquor costs, and formed kitchen and dining room layout to enhance brand image and provide outstanding services while optimizing organizational profitability. Facilitated guests, employees, managers, and cleaning staff to improve customer satisfaction and retention. Rendered family-friendly experience to all clients.

Steered P&L workbooks, administered labor working hours and recruitment processes, and discovered prospective opportunities to identify effective solutions and excel in competitive market.

Assisted in restoring and rebranding City Diner to Crazy Dragon and Tavern for new and potential customers.

Led grand inauguration and ribbon cutting ceremony in collaboration with Roxboro Chamber of Commerce. Outback Steakhouse, Durham, NC Mar 2019 – Jun 2022 Manager

Supervised front/back of house functions, including staffing, retaining and promoting personnel resulting in decreased turnover intention rate in region. Provided employee-focused mentoring with great emphasis on building cost-effective teams and collaborations to enhance morality and harmony. Implemented systematic approach for administering inventory to surpass company standards.

Offered appropriate solutions to reduce food waste from 1.1% to enormous .024%; increase regional ranking from number eight in district to number two in six-month time span.

Achieved robust increase in annual sales of worth $6M by employing profound knowledge of business operations and team support.

Directed group of 130 people to boost organizational productivity while maximizing TCI and company performance. Carabba’s Italian Grill, Sanford, FL Mar 2018 – Mar 2019 Server

Provided suggestions regarding food and beverages by employing thorough knowledge of creating menus. Rendered cuisine services in compliance with state rules and regulations, company pace standards, regulated cash, and dealt with credit payments to streamline all company operations.

Collaborated with new and existing guests, delivered expressive selling, and built strong relationships with clients.

Created clean and healthy working environment.

Additional Experience

Owner Operator, Amberjacks Bar & Grill, Riverview, Fl Sales, Verizon Telecommunications, Tampa Fl

Manager, Cheddars Casual Restaurant

Manager, Applebees Bar & Grill, Brandon, Fl

Education

High School Diploma, Brandon High School, Brandon Fl Go School of Real-Estate, On-going, Durham, NC

Certifications

ServSafe Manager Certification, ServSafe

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