Shauna Ledet

Boise, Idaho, United States

aduf92@r.postjobfree.com

linkedin.com/in/shaunaledet

Experience

Virtual Assistant ADMIN

Self-employed

Aug 2017 - Present (5 years 1 month +)

EMAIL & DIRECT MAIL MARKETING-INCREASED SALES AND SERVICES-CUSTOMER DELIVERIES-

HELP DESK TECH CERTIFIED-SELF MOTIVATED-RESEARCH AND DATA COLLECTION-EXCELLENT COMMUNICATION SKILLS-SELF STARTER-

-CUSTOMER COMPLAINT RESOLUTION AND RETENTION-LOYAL-HONEST-

-MAINTAIN AN 97.3% CUSTOMER SATISFACTION RATING

Administrative Assistant

REMOTE

Jan 2016 - Aug 2018 (2 years 8 months)

EFFECTIVELY WORK REMOTELY-DATA COLLECTION-CUSTOMER CALLS AND EMAIL CORRESPONDENCE-DAILY, WEEKLY, AND MONTHLY REPORTS-

-BUDGET PLANS FOR PROJECTS-EFFECTIVELY SCHEDULING MEETINGS-

-MAKING TRAVEL ARRANGEMENTS-SCAN AND FILE DOCUMENTS- SUCCESSFULLY WORK WITH MY ASSIGNED TEAM

Administrative Assistant

Carrol Perry

Jan 2015 - Dec 2015 (1 year)

ADMINISTRATIVE DEPARTMENT MANAGER

LOWE'S HOME Improvement

Apr 2001 - Jul 2010 (9 years 4 months)

PAYROLL-KNOWLEDGE OF PEOPLESOFT-ADMIN DEPARTMENT MANAGER

98.9% CUSTOMER RESOLUTION SCORE (STORE-WIDE) SCHEDULING-MANAGED CASH STOCK AND INVENTORY-DAILY CHANGE ORDER-NIGHTLY DEPOSITS

-CASH BALANCE OVER AND SHORT WORKUPS-HANDLED ALL BILLS(STORE-WIDE)

-PERFORMED PRE-EMPLOYMENT INTERVIEWS-WORKING KNOWLEDGE OF ALL STORE POLICIES AND PROCEDURES-PHONE SWITCHBOARD-ORIENTATION AND TRAINING FOR ALL NEW EMPLOYEES-LOWES HERO PROJECT MANAGEMENT-TIME MANAGEMENT-STORE WIDE(DEPARTMENT SPECIFIC)

-SALES NUMBERS, QUOTAS AND REPORTS.

Licenses & Certifications

Shauna Ledet - page 1

Finance: Time Value of Money - Smartly Learning

Marketing Fundamentals - Smartly Learning

Introduction to Evernote - Smartly Learning

Introduction to Evernote - Smartly Learning

Blue Ocean Strategy - Smartly Learning

Accounting I: Fundamentals - Smartly Learning

Accounting I: Fundamentals - Smartly Learning

One-Variable Statistics - Smartly Learning

Macroeconomics I: Fundamentals - Smartly Learning

Two-Variable Statistics - Smartly Learning

Stocks and Bonds - Smartly Learning

Microeconomics II: Shape Your Economic Worldview - Smartly Learning Microeconomics III: Markets and Externalities - Smartly Learning Macroeconomics: Economic Fluctuations - Smartly Learning Digital Marketing Fundamentals - Smartly Learning

Coffee Break I - Smartly Learning

Personal Investing - Smartly Learning

Strategy I: Analysis and Business-level Strategy - Smartly Learning Shauna Ledet - page 2

Operations Management: Managing Uncertainty of Demand - Smartly Learning Operations Management Fundamentals - Smartly Learning Marketing Mechanics - Smartly Learning

Pricing I: Fundamentals - Smartly Learning

Project Management - Smartly Learning

Pricing II: Price Segmentation to Maximize Profit - Smartly Learning Advanced First Aid & CPR - DSHS NAMPA, IDAHO

Help Desk Analyst Bootcamp (HDA) - America's Remote Help Desk 1979PEDROSL

Certification in Control Self-Assessment (CCISO) - EC-Council CZX7659NNP2

CSR-Researcher - NQC

S1228P2014

Skills

Employee Engagement • Creative Problem Solving • Decision-Making • Problem Sensitivity • Front Office • General Office Skills • PeopleSoft • Office Administration • Administrative Assistance • Human Resources (HR)

Shauna Ledet - page 3

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