Customer Service Representative
Resume:
Latonya Green
Customer Focused
Syracuse, NY ****5
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
BIGNAME Commerce - Syracuse, NY
September 2022 to November 2022
Answer high volume calls respond to chats and email with customer orders place orders take payments and assist with..
• Resolved customer issues
• Worked in the inbound call center
• Managed customer accounts
Member Service Representative
AAA - Liverpool, NY
January 2022 to August 2022
Answer high volume calls for disabled vehicles for assistance with AAA setup membership for customers process payments while up selling
Customer Service Representative
National Grid - Syracuse, NY
February 2020 to July 2021
assist customers with billing issues and other services Shift Leader
Dunkin' Donuts - Syracuse, NY
July 2018 to January 2020
Open store maintain labor costs was familiar with every aspect of the job so I can help in any area maintained safe count, inventory control, truck orders Customer Service Representative II
Medical Answering Service - Syracuse, NY
March 2017 to October 2018
Answer phones and assist clients with rides was eventually promoted to assist the new hires to help them handle problematic phone calls
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Monitored claims and physician-related services
• Maintained dress code policy
Cashier
Burger King - Syracuse, NY
November 2015 to March 2017
Responsibilities
Greet customers take orders prepare food set up to open Skills Used
Great customer service friendly expedites fast service Cashier
Tim Hortons - Syracuse, NY
April 2014 to November 2015
Handle cash, food prep, maintain cleanliness of store
• Greeted every guests and customers
• Counted out cash drawers
Education
High school diploma
Skills
• Customer Care
• CSR
• Call Center
• Customer Support
• Shift Lead
• Food Service
• Shift Supervisor
• Restaurant Management
• Barista Experience
• Leadership
• Restaurant experience
• Data entry
• Communication skills
• Windows
• Computer skills
• Organizational skills
• Microsoft Excel
• Upselling
• Microsoft Office
• Manufacturing
• Warehouse experience (1 year)
Assessments
Sales skills — Highly Proficient
September 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Problem solving — Highly Proficient
October 2019
Measures a candidate's ability to analyze relevant information when solving problems Full results: Highly Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Reference
Davasha Russ 315-***-****-Former Supervisor Burger King Kenesha Robinson 315-***-****-Former Supervisor Conduent/Tolls by Mail
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