Customer Service Support

OMAR ABDDULRAQEEB ALOMARI

+***.********* aduf8b@r.postjobfree.com Sana’a, YEMEN

Software Engineer/ Technical Support / Customer service Software Engineer with 3+ years of experience improving diverse software programs through diligent programming, testing, and analytical problem solving. Familiar with writing reports on bugs, vulnerability and design issues. Committed to confirming proper functionality and usability of software products before release. Seeking development and productivity in the technical field for me to utilize my skills to assist with the growth of the organization. CORE COMPETENCIES

Attention to detail

Problem solving and analyzing skills

Fast learner on new systems and technology

Master of Windows and Microsoft Office

Knowledgeable in Google services

Strong communication – verbal, written

Documentation

Process improvements

Quality assurance

Strong computer and internet skills.

Dealing with some lang. programing.

Dealing with others efficiently.

Team player

Negotiation, Influence and Persuasion

Advanced customer service skills

TECHNICAL SKILLS

Microsoft Word, Microsoft Excel, PowerPoint, MS SQL, Java, C#, Data Structures, Database concept, Postman, Google Test, My SQL Queries, Test Link, Outlook, Teams, Zoom, Software Quality Assurances, Manual Testing, Regression Testing, Software Testing, Photoshop.

WORK EXPERIENCE

Customer Service Al-kurimi Bank, Sana’a, YM May.2022 – Present

Dealing with customer problems through various communication channels and showing interest in customer satisfaction.

Submit customer satisfaction survey reports.

Conducting face-to-face interviews, telephone interviews or electronic surveys with clients.

Assisting clients in overcoming the problems they face and providing adequate and sufficient answers to all their inquiries.

Provide feedback on the customer service process to achieve and ensure customer satisfaction.

Using simple language to explain malfunctions and problems and explain them to customers in a simple way.

Provide all the information the customer needs

Prioritize issues, complaints and problems to deal with.

Recognize the level of customer knowledge of the services and products offered by the bank.

Communicate with customers through various means and communication sits.

Dealing with customer problems through various communication channels and showing interest in customer satisfaction.

Immediately respond to customer inquiries.

P a g e 2

ELECTRIC ENGINEER Sama Mall, Sana’a, YM Dec.2020 – Mar.2022

Extension of electrical wires inside the mall.

Installation, replacement and repair of electrical control devices.

Installation electrical panels.

Test measurement of voltage and loads for safety services.

Action of preventive maintenance programs.

Operation of cable insideations and supply them.

Operation and Installation surveillance cameras. Technical Support KHOTWATA Organization for human development, Taiz, YM Nov.2019 – Dec.2020

Received calls from customers and assisted them with technical issues.

Maintained updated knowledge regarding services to provide better customer support and service solutions.

Called customers for updates and feedback regarding services.

Develop physical technical security risks on data, programs and devices.

Accurate processed and documented call transactions.

Consult with customers to define and document requirements. IT Manager and Help Desk EXTRA net cafe, Taiz, YM Feb.2016 – Nov.2019

Managed Network and Troubleshooting issues.

Enhanced help desk ticket system to build customer satisfaction

Evaluation and installation of computers, networks software and operating system software.

Create work schedules.

Maintenance troubleshooting and management of LAN, WAN and computer networks.

Recruit and train employees.

Managed emails and employees accounts.

Know the needs and problems of customers and provide their requirement.

Download all the shortcomings in the rest and add them to the server. EDUCATION

Bachelors in Computer Science Taiz University, Taiz, YM Electrical Extensions Diploma Technical Institute, Taiz, YM ICDL Diploma British Center- Taiz, YM

English Language Diploma British Center- Taiz, YM

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