Data Entry Administrative Assistant
Resume:
SHEILA HENTHORNE
SAN ANTONIO, TX 78209
******.*********@*****.***
PROFESSIONAL STATISTICS
1.Self-directed and well organized
2.Skilled in Customer Relations
3.Able to orchestrate complex projects
4.Defines priorities and meets established deadlines
5.Knowledgeable in the operation of word processing equipment and software
Professional Profile
July 2017 – Present
zCore Business Solutions (Contractor), San Antonio, TX
Technical Support/Technical Writer
Creates and updates, technical, procedural and agreement documentation, such as SOPs, Memorandums for Record (MFRs), EXSUMs, Operating Level Agreements (OLAs), Memorandums Of Agreement (MOAs), Memorandums Of Understanding (MOUs), information papers, briefings, governance documentation, policies and procedures on an annual basis, or as needed
Provides broad-based technical editing and writing skills used to identify and correct grammatical and formatting errors ensuring documents conform to the appropriate template
Edits, prepares and transmits Standard Operating Procedures (SOPs)
Drafts and finalizes meeting minutes for Team meetings
Preps and edits team submissions for input into Monthly Status Report
Consistently monitors and edits the SPH Directory in a standardized format
Manages the VS/RC Mail Subscription request subscriptions as they come in through the Shared Mailbox on an as needed basis
Sends out VS/RC Mail Correspondence to assigned personnel
Monitors the Shared Inbox and put emails in appropriate categories
Completes FPAR, AFCs and permanently closed facilities as marked for deletes
Monitors the VSIMS User Directory for those Service Members requesting name, rank, and email changes
Triages and completes ServiceNow Tickets, to include: Access, Application Support, VSIMS ID, etc.
Attends weekly HSS, VSIMS, and Group Staff Meetings via Teams
Tracks Mail Delivery Failures to determine status of ALFOODACT Listings that are not being received by personnel
September 2016 – July 2017
zCore Business Solutions (Contractor), San Antonio, TX
Administrative Assistant II (Logistics Division)
Entered nomenclatures of supply items into DMLSS database
Trained and assisted co-workers on GFEBS issues
Maintained files and archived files within the Logistics Division
Typed up and generated supply requests and researched old supply requests on the budget database
Helped monitor the AMEGA system monitoring of freezers
Kept track of all PCOLS
Assisted in DMLSS CAIM and DMLSS FM as needed
Helped with editing/proofing of emails/letters for co-workers
Communicated effectively with customers and co-workers
Assisted customers with supply requests
October 2011- September 2016
Cherokee Nations Technology (Contractor), San Antonio, TX
Administrative Assistant II (Logistics Division)
Typed up and generated supply requests and researched old supply requests on the budget data base
Worked on the AMEGA system monitoring (freezers)
Maintained purchase orders in system by matching and cross-referencing
Worked on GFEBS –created bulk and single PRs (purchase requests)
Tracked equipment requests via logbook to make sure they reached the right people
Typed up Fed Ex shipping requests
Tracked PRs and vendors, etc.
Received and matched requests within DMLSS (Defense Medical Logistics Standard Support)
Dealt with vendors on order status and payments
Maintained filing and archived folders
Assisted in DMLSS FM as needed
Typed up supply requests as needed and tracked them on the Resource Management Database
Made file folders for supply requests
Assisted customers with DMLSS – CAIM as needed
Worked closely with Resource Management on GFEBS issues
Trained and assisted co-workers on GFEBS issues
Built catalogs in IM/CAIM DMLSS
Matched and closed out the DMLSS Purchase Card
Reviewed and edited errors on supply requests and brought them to the attention of client/coworkers
Assisted with filing within the Logistics Division
Developed outer office bulletin board and kept it updated as needed
Kept track of PCOLS. Ensured that the Security Manager received assigned folder(s) with completed documents within one day of requesting them
Ensured charges on credit card statement did not exceed the total limit allowed
Checked amount of money for WBSs in GFEBS
Checked the Access Transaction List for End of Month compilation to ensure that money had been added to WBS and it coincided with Budget’s analysis
Helped with editing/proofing of emails/letters for co-workers
Kept track and maintained spreadsheet of POCs for Vendors
Called to check on status of orders that had not been received on a monthly basis
Called to make sure all items were received and paid for
Assisted customers in obtaining supplies
April 2009 – July 2010
Lifetime Recovery – San Antonio, TX
Executive Assistant to the Executive Director
(Company Layoff)
Supported the Executive Director with administrative duties
Maintained donor database (Results Plus) to process and acknowledge donations
Instrumental in event planning for fundraising activities
Responsible for the distribution of incoming and outgoing correspondence.
Revamped and maintained filing systems in the administrative offices
Maintained the Executive Director’s calendar
Assisted other departments as needed
December 2008 – February 2009
Huffman Development – San Antonio, TX
Office Manager
(Temporary Position)
Performed administrative duties and provided office support for the President, Vice-President and staff
Maintained donor database for the Returning Heroes Home Foundation.
Created and maintained a file system for donor records
Assisted other departments as needed
August 2008 – October 2008
TotalCom – San Antonio, TX
Office Manager
(Company Layoff)
Performed administrative duties to include customer service, accounts receivables, filing and telephone coverage
Assisted other departments as needed
August 2006 – August 2008
VCA Henderson Pass Animal Hospital – San Antonio, TX
Lead Office Coordinator
Supervised and trained receptionists
Answered multi-line phones, scheduled appointments, filing of records, printing of forms applicable to type of appointment
Processed medication refill requests
Developed a front office standard operating procedures book for the operation and the duties of receptionists
Processed refunds, credits and payments
Prepared duty schedule for receptionists
Worked with the Cornerstone database
September 2000 – June 2006
VWI – San Antonio, TX
Engineering Technician/Administration
(Contract Ended)
Involved with the development of the Defense Medical Logistics Standard Support System (DMLSS) manual for facility management in the tri-service region
Created a DMLSS reference manual for co-workers
Trained on and off-site personnel in the DMLSS FM program
Conducted site surveys of medical facilities to determine square footage, room inventory, assess safety standards and preventive maintenance
Assisted with the data entry of room inventory and findings, created reports, presentations, and training schedules
Reviewed correspondence from internal and external sources
Assisted with AutoCad drawings as needed
August 1999 – August 2000
Substitute teacher for various school districts in Ladysmith, Wisconsin
August 1995 – January 1997
Mount Senario College – Ladysmith, WI
Executive Secretary to the President of the College
(Resigned to attend college fulltime)
Provided administrative assistance to the College president, to include dictation, filing, data entry, securing of information, proofing and editing of correspondence, scheduling of telephone conference calls, maintaining calendar, and preparation of board meetings
Provided relief in other departments as needed
October 1975 – March 1994
United States Air Force
Personnel/Administration Specialist
(Retired)
Worked in civil law administration and Area Defense counsel offices, processing court-martials, separation packages, wills and claims and other documentation
Performed various personnel and administrative duties
Files management
Security management
Accounts payables and receivables
Career counseling
Scheduling of work assignments
Performing staff assistance visits
Evaluation of work performance of assigned personnel
Handling of top secret and confidential information
Survivor benefits counseling
Veterinarian Technician/Bioenvironmental Research
Core Competencies
1.Customer Service
2.Superior Time Management Skills
3.Workflow Scheduling
4.Office administration
5.Technical Writing
6.Counseling
7.Attention to detail
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