Sales Associate Customer Service
Resume:
Kellie McCalmont
***************@*****.***
Enthusiastic, energetic worker that thrives in a fast-paced environment. Possess excellent professional interpersonal skills providing high customer/client satisfaction. Ability to work independently and with a team. Dedicated, self-motivated individual who takes pride in their work ethic. Illustrates superior leadership and planning skills acquired through years of teaching and coaching. I am flexible, frequently offering assistance in other areas where needed.
Employment
Top Hat Tuxedo, Fox Chapel PA March 2021-Present
Customer service is the utmost importance with answering phone calls to fittings for suits, weddings, tuxes
and special events.
Registering events as well as booking events
Sizing and fitting men and women with the desired tux,shirts,suits and shoes to purchase or for rent
Taking phone calls as well as follow up call that are necessary for communication
To guarantee the guest with a wonderful experience through their visit at Top Hat Tuxedo and their event.
Running credit card to operating the POS system.
Breaking down suits or tux rentals is also a part of production.
Accuracy is essential
Randstad/Bayer, Indianola PA September 2020-October 2020
Assemble and package various medical products
Inspection of the product
Be aware of quality standards and ability to identify defects in the products
Record data related to product quality
Clean work areas as required
Complete the associated paperwork
.
Staples, New Kensington, PA March 2020-August 2020
Greet customers welcoming them as they enter the store
Answer phone calls and answer guests questions or redirect their call to correct department
Explain the benefits of having the Staples protection plans
Verity if the customer has found everything they were looking for if they haven’t suggest they order online on the in-store Kiosk.
Expedite and process their purchases correctly and thank them for choosing Staples.
Stock items as needed.
Target, Harmarville, PA
Cashier(Seasonal) 2019
Greet customers welcoming them and thanking them for choosing Target
Assist customers politely, by scanning their purchases expeditiously and correctly
Assist customers patiently, by locating items within the store that they are searching or suggesting items that may enhance purchases.
Explain Target Circle which offers in-store coupons and saves them 1% on their purchases
Offer the RED Card which can save you an additional 5% off every purchase
Michaels, Tarentum, PA
Sales Associate 2018-2019
Greet customers, welcoming them and thanking them for choosing Michaels
Assist customers politely, by scanning their purchases expeditiously and correctly
Assist customers patiently, by locating items within the store that they are searching or suggesting items that may enhance their purchases
Replenish items where and when needed
Explain the rewards program and the benefits of joining
JCPenney, Tarentum PA
Sales Associate
2016-2018
Enhance customer service and sales by offering product knowledge to the customer while also responding to the customer’s needs and concerns
Offered customers JC Penney credit cards to earn possible percent discounts and rewards
Met or exceeded sales goals
Expedited organizing merchandise to increase visualization and increase customer sales
Flexible working in other departments
Assisted customers with online sales
Macy’s, Melbourne, FL
Sales Associate 2016-2017
Enhance customer service and sales by offering product knowledge to the customer while also responding to the customer’s needs and concerns
Offered customers Macy’s credit cards to earn coupons and rewards
Met or exceeded sales goals
Expedited restocking and organizing merchandise to increase visualization and increase customer sales.
Flexible working in other departments
Assisted customers with online sales
Polk County (Lakeland) & Brevard County (Merritt Island), FL
Science Teacher 1998-2015
Researched innovated instruction methods developing Power-points to be applied in teacher training
Evaluated and verified the end of the year computer testing which improved instructor execution
A variety of field trips that implemented technology and real- world application engaging and enhancing student learning
Composed new procedures regarding instruction that improved student understanding
Collaborated with the science department developing common nine -week tests and laboratories where statistical results were analyzed for re-evaluation.
Addressed over 130 student’s specific needs by developing multiple lesson plans and assessments, to yield learning gains averaging 85% overall
Tutored students showing learning gains and grade improvement
Biology Degree, Westminser College, New Wilmington PA
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